Samaritan Hospital - Moses Lake (WA)

2 /5 AU: Ladies were polite when I would talk with scheduling but their radiology department seems like a mess. I had a referral sent over for a diagnostic mammogram. I had to call them after not hearing from them for days and was told they received incorrect paperwork. My doctor had immediately sent corrected paperwork but they had never received it or had discarded it thinking it was a duplicate. I had to go back and forth throughout the week only to be told that they were “revamping” their schedule and didn’t know their schedule. After being told to check back the following week, I was given the same runaround. It was ridiculous to have to keep following up just to try and get an appointment scheduled. I finally switched hospitals when they told me they wouldn’t know what their schedule looked like for several weeks.

1 /5 Laura Spencer: My first ever visit to their ER will undoubtedly be my last. I ended up walking out before being discharged still in horrific pain after the physician left the room yet again for an extended amount of time and it was made very clear they were not competent enough or considerate in regards to what I was going thru. Waste of time and gas while in agony going there. Ended up going to Kadlech in Tri-Cities later that same day where I received PHENOMENAL care.

5 /5 Jim Reigstad: Went to the ER for a heart issue. Wasnt feeling well at all. You could tell these professionals had protocols in place, as they should, but from the first 30 seconds in the ER, I had an IV, blood work being done, ECG...everything. I know this isnt their first rodeo. However, to see a well oiled machine at a time which i wasnt feeling great, provided confidence in the institution, which made me feel better. The nurses and the radiologist tech who worked on me on 12/19 from around 12 to 3ish AM were exceptional. They were professional, caring, funny, and helpful. At that time, I would have thought to see a bunch of people who were there to just do their jobs, be glum, just doing what has to be done. These folks were a team, high energy, excellent care. It was just comforting. When you have a team like that, it contributes to the overall outcome, at least in my situation, of patient health when leaving the ER. These folks were unparalleled in providing care and confidence. Thank you for taking care of me.

1 /5 Jillian Turner: Systemic predatory billing practices. They delayed my Doctor approved discharge for 9 hours to bill an extra day. Then they use medical coding to upcharge everything. If you go in for a cut theyre gonna tell you its a level 4 trama and charge you a ridiculous fee and the another couple hundred for "admin" that cant even provide paperwork that is requested. Check your bills! And avoid at all costs. If you go in, get your good faith estimate. They will do everything not to provide it though.

1 /5 Naomi Smith: My husband ended up in the ER today because he is bleeding out his permanent trach, no ENT scoped it to see the cause of the bleeding just sent us home saying that they couldnt help us. I am still cleaning blood out of his trach hourly and it isnt a small amount.