1 /5 SP: I had a deeply disappointing experience at this salon. Initially, they called to reschedule my appointment, which I accepted, trying to be flexible. I worked with them to adjust to an earlier time, only for the hairstylist to arrive late. I waited patiently, but during that time, I overheard the staff making insensitive remarks about people with gray hair. This made me feel extremely uncomfortable, especially since I was there for an all-over color to cover my own grays.
When the stylist finally arrived, she failed to fully cover my gray hair and suggested I return for another appointment. I agreed and rescheduled. However, just a few days later, she called on a Sunday asking to move my appointment from Tuesday to Monday, which I accommodated again. On the day of the new appointment, she called an hour beforehand to push the time by 30 minutes. I arrived on time, yet 30 minutes later, I was still waiting. Nonetheless, this salon does not value your time and is super unprofessional.
