2 /5 Didy Koc: I recently got a haircut, but unfortunately, I left feeling disappointed. It’s important to emphasize that while people may have good intentions, they should not take customers’ hair and time for granted. My hair is long, quite thick, and straight. I spent three months growing it. Now, I have a short haircut with different lengths from side to side. The fact that the business did not offer a refund due to a non-refund policy ( which I find unreasonable) for my dissatisfaction was even more upsetting after I lost my hair. The business owners offered to give an adjustment cut, but as a customer who lost trust, I don’t want to return to this business again. Businesses should prioritize their customers’ satisfaction, especially if they hope to regain their customers’ trust after a loss.