Surgical Associates Northwest Ear, Nose, And Throat - Federal Way (WA)

5 /5 S T: Office is convenient, easy to find, and clean and the staff was friendly. My daughter and I met with Dr. David Johnson. He has fantastic communication skills in explaining every step of his process and he answers all your questions you may have. Then asks if we have any further questions that weren’t answered. He also makes you feel like you’ve got his complete undivided attention when communicating with you. By making eye contact while speaking clearly enunciating his words about what he sees and the next best steps. I also worked with an ear technician specialist (Trista?) to do hearing test. She was very kind, inviting and patient with me, and she also was a great communicator in explaining her processes.

5 /5 Noelle Gonzalez: Dr. Johnson is an amazing physician. He helped me breathe through my nose again, and my procedures were painless. The staff is so friendly, and helpful too!

1 /5 gmo aquino: What an example for what is wrong with our health system! You go to a place like this fearing for your health only to be treated disrespectfully by the administration staff. I received a bill for services on a particular date for which I have proven I made payment. The billing person tells me that I still owe and is not only arguing with me but then hangs up on me. Very proffessional! And now I am being ignored by the office manager Ginger Cassidy, after several attempts to contact her to clear up their error! Im sure they dont mind sending this to collections over $40. As if we dont have enough to worry about... Profits over Healthcare here.....

5 /5 Faith Seemann: Dr Stern is a wonderful, honest doctor who cares for his patients. He makes sure we understand all options for care. Clean and friendly environment. Kind and knowledgeable staff.

1 /5 William Sayer: Made 1 phone call here. The receptionist was condescending, very matter of factly, and after spouting a list of people that would also refuse to help me, told me to have a great day. I learned everything I needed to know about how this facility is ran and how they treat people in one very short phone call. And, there are too many options to support clinics that treat patients as things, as numbers, as if we (the patients) dont have feelings or arent people.