VIP NAILS & SPA - burlington - Burlington (WA)

1 /5 Kaiti Sutton: If I could give them a negative 2,000 star I would. I got my nails done with my daughter on Saturday 7/13. While I was getting them done he was rushing so fast he was burning my nails. Then told me not to move because he didn’t have time for me to move even though he was hurting me. I got there at 10am. The only people in there was a pedicure, myself and my daughter. Then another customer came in and they stopped helping us to help the people with pedicures that came in after us. We got put on hold for almost an hour and a half. The 3rd girl that came in ended up leaving after almost 2 hours because they wouldn’t help her and she had plans and couldn’t wait any longer. By Monday 7/15 I had a chipped nail and my daughter had 2 nails pop off. I went back in Tuesday 7/16 to get them fixed and they told me I had to pay $7 each to fix them. So on top of the $134 I paid 3 days ago they said it’s not their fault and I have to pay an additional $21 after 3 days. They said even if it was 30 mins after I left they wouldn’t fix them. They said it’s not their problem. He screamed at me and refused to fix his horrible quality of work. He was the most disrespectful human I have ever met. Followed me into the parking lot screaming at me. I have never had a nail salon have such terrible quality, service and behavior. You should be able to have your nails last longer then 3 days without them popping off. He told me to never come back and trust me I NEVER will! Beware with this company. You will regret going here. I promise!

5 /5 Candela G Thompson: Tracy did my nails and the gentleman painted my daughter’s nails and toes. We didn’t have an appointment and we were greeted and seated right the way. I wanted a full set and I explained to her that I do weights lifting and I was afraid of breaking them. She suggested to cut them in the shape I wanted them but not pointy to prevent them from breaking and suggested making the coat very thick to make them more sturdy. She took her time to be precise about her work but she was also a very fast worker. She was very patient and asked every step of the way if I needed to make changes. She was very friendly and made me and my 8 year old feel very comfortable. I will make the drive Whidbey Island to have nails kept by her any time. Worth the drive. Also, make an appointment if you want to see her, she is very requested and it was sheer coincidence that she was not booked when I walked in.

1 /5 Douglas Palmer: Wasted $20 for them to slap clear polish on and send me on my way. Well actually they didn’t send me on my way. The one man out front texted on his phone until I asked if I could get another top coat put on so my nails were not so rough. There is even a hair under the clear polish on one nail. I will never go back to this place ever again.

5 /5 Maria Paula Jimenez: Great service, very gentle with the nails! They made my nails look very beautiful for my 21st birthday. Highly recommend this place for there great quality nails and service! They take there time and make sure nails come out perfectly!!