Ann Taylor Factory Store - Tulalip (WA)

1 /5 Manjot Kaur: Terrible terrible customer service. I have been buying from Ann Tyler Portland, Bellevue locations over last 10 years. Customer service for this store is absolutely horrible. They started rushing through the order, scanning even before the closing time and asked us to hurry up as well and spoke rudely when asked price for items they were scanning. In this rush process they scanned 3 items twice and over charged. When we stepped out and realized that it is way too much $ 650 they said we cannot step back and refuses to help with any questions and asked us to come back and talk to manager. We drove 3 hours back n forth. Finally while they were closing we sat outside on table and found the fault - 3 items duplicate scans and trying to ask them if they can help understand if single bar code is suppose to appear twice. Manager was super rude and asked other 2 girls who scanned our order to go to the car and just kept on telling us to come back and they dont want to loose their job over this. We also told one of the item is missing and not in the bag. First they blamed us then layer she went inside the store and got it outside. She was not ready to answer any question. Because of their fault, rude and misbehavior we have to suffer. Never going to this store ever again

4 /5 Chirag Warty: Stylish Fashion Essentials with Great Value. The Store offers a delightful shopping experience for those looking for stylish and affordable fashion essentials. Product Variety and Quality: The store features a wide range of Ann Taylors signature apparel, including professional attire, casual wear, dresses, accessories, and more for women. The quality of the clothing is generally good, reflecting Ann Taylors reputation for combining classic designs with modern trends. The variety ensures theres something suitable for work, casual outings, and special occasions. Affordability and Value: One of the standout features of shopping at the Store is the significant savings compared to regular retail prices. The store often offers generous discounts and promotions, making it possible to purchase high-quality, fashionable pieces at a fraction of the cost. The value for money is excellent, allowing customers to update their wardrobe without overspending. Store Atmosphere: The atmosphere in the Store is inviting and organized. The layout makes it easy to browse through different sections, with well-displayed merchandise that is easy to access and view. The stores ambiance is pleasant, creating a comfortable and enjoyable shopping environment. Customer Service: Customer service at the Store is typically attentive and helpful. Staff members are knowledgeable about the products and assist customers in finding the right sizes, offering styling advice, and providing information about ongoing promotions. Their friendly demeanor contributes positively to the overall shopping experience. Location and Accessibility: Located within the outlet mall, Store is conveniently situated with ample parking available. Its location makes it a convenient stop for shoppers exploring other stores and dining options in the area. Overall Experience: My visit to the Store was very positive. The combination of stylish clothing, great discounts, and excellent customer service made it a worthwhile shopping trip. Whether youre looking for professional attire, casual wear, or something for a special occasion, Ann Taylor Factory Store offers a fantastic selection with fantastic value.

5 /5 Kailey Fuhs: One of my favorite places to shop whenever I pass by! As a petite person, it is often super difficult for me to find nice work clothes, but this place has a wonderful petite section! The customer service here has always amazing, and I felt very cared for in my search for petite work pants. Lovenia, one of the employees there, was extremely knowledgeable, helpful, and caring. She checked in on how everything was fitting and helped me find the perfect work pants -- brining different sizes and styles as needed. As far as price goes, it is an expensive store, but the clothes are quality, making purchases very justifiable. The investment is worth it! Thank you to everyone who works at this establishment; I highly recommend this outlet store.

5 /5 H D: I came in today note sure what I wanted to wear for an upcoming function. The store manager shared lots of great ideas! She was so kind and helpful. I can not even thank her enough!! I will definitely be back buying more clothes! Well worth the 2.5 hrs from my home!

2 /5 Nathan Hart: Absolutely terrible customer service. Im a 30 something year old male who was in this business with my wife to buy work clothing. My wife found several good suit sets for work and the prices were reasonable enough to try them on. She was in the changing room trying things on and was occasionally ducking out of her room to ask my opinion on the fit and style. In order to do so, since there isnt a square foot of space outside of the dressing room, I was standing at the entry way to the dressing room, in a hallway area. We continued along with this for 30 minutes or so at which time a women, obviously uncomfortable with a male being near the dressing room, asked a staff member if men were allowed in the dressing room area. I am not mad at a customer questioning me being near the dressing room. While I personally dont understand how me being near the doorway impacts their private dressing room room, but Im willing to hangout elsewhere. Im not trying to make people uncomfortable. BUT, the store staff, rather than politely asking me to leave, turned towards me after her "are men allowed in here" and said, "no, theyre not. You need to leave." And escorted me to the front of the store. This was ridiculously handled, and she did not care or apologize as I explained why I had been in the location. We spent $900 dollars on work clothes that day at Ann Taylor, and I bit my tongue since we spent the time to try them on, and my wife was happy with the outfits. But I regret giving this company any money. Their staff was ridiculously cold and impolite, and did not care to earn our business. They judged us based on our age (as older men had been in the changing room prior). We will never be back.