Nordstrom - Spokane (WA)

5 /5 Carter Timm: I brought in a pair of shoes I’d had for about 7 months that were starting to show some wear, and the rubber pad on the bottom had begun to peel off. Almost as soon as I walked into the store, John came over and helped me with the return and got me set up with a swap since I wanted a very similar pair (they just charge or credit the difference between the old and new pair, which in my case ended up being the same price). He clearly knew what he was doing and made the whole process quick and easy. The entire exchange took about 10 minutes. John’s great customer service and Nordstrom’s excellent return policy made this a really positive experience.

5 /5 Risa April: Nordstrom always has great styles and top-notch customer service! Whether you’re looking for casual wear, work outfits, or something fancy, they have it all. The atmosphere is always welcoming, and I love the selection of accessories and shoes. A reliable spot for both style and comfort.

5 /5 Joseph: Great store, Thanks to Ken, who was a great help, I found shoes that I needed and I will just say, so many choices! Most excellent for sure. The store is clean and bright and was very comfortable all around. Had the shoes shipped to home, free shipping too!

2 /5 Amber Thaemert: I usually love Spokane Nordstrom every one is always so helpful and nice but today left me with a bad taste in my mouth - Parfums de marly just came out with 3 new scents. I went straight to the back where they are, a worker came up who was not in fragrance im assuming but offered to help i asked about the new cologne and she had to ask a different associate , who then opened the drawer said they were the extraits pointed to them and walked away and the original girl started spraying them for me, I asked if she had them in sample size and she said no we do NOT give samples of parfums de marly and i said interesting i was just here last week and purchased althair and they gave me 2 parfums de marly samples and she said no we dont give samples of this brand and i was like well I was given two last week ? She said no were not aloud. So my question is why have samples of the brand if you cant give them out ? I was even willing to purchase a perfume i already know i love in order to get some of the new samples . But the lady was so rude that I didn’t even want to buy anything from her. The way scents work is wearing it to see if it complements with your body . I was not ready to pay 600$ on a cologne with out knowing which of those 3 scents would have complimented best even if I could’ve gotten ONE of the 3 samples after smelling them I would’ve been happy. But I just don’t understand 1- why was I given 2 samples of parfums de marly last week if it’s not aloud ? And why have a drawer full of parfums de marly samples if you’re not aloud to give them out. ? Or was she just profiling me ?? If so big mistake

5 /5 RYSTAL: Chelsea in the downtown Spokane location, who works in fragrance is absolutely amazing. She was very good at helping me find fragrances that would match my taste and accomplish the goal that I had in mind. 10 out of 10 customer service experience.