Express - Bellevue (WA)

3 /5 Lara-Ashley Monroe: It’s fine. They’re too promotion heavy. But really, please work on customer service. We couldn’t get anyone to help us get a fitting room. No one said hello. And the cashiers cannot fold clothes!!!

1 /5 Patrick Stayton: I had a simple order of three pairs of jeans and a sweater come from Bellevue store. The sweater came with the security tag - they say I need to take it back to a store - which is far away and a lot of my own time - and no guarantee I wont be charged with stealing it. One of the jeans was also missing, with a note from a person at store saying they didnt have it. How much time have I spent on this to get what I ordered with no offers of money back, still have to spend time on the sweater - they offered me $5.00. This store is not a place to order from.

2 /5 Sadie Eagles: The store was clean, but it was super awkward when I walked in and both employees were too busy chatting with each other to greet or even acknowledge the ONLY customer in their store. I walked the whole store, tried on 2 dresses and ended up having a question. I wandered the store browsing for about 5 minutes but the employees were no where in sight, so I just put down the dresses and left. Clearly, the only business they had walking in the door and shopping didn’t matter. I am very disappointed in the customer service that was displayed today.

1 /5 Patrick Stayton: A followup after my first review - Express responded to have me email them. After I checked with them, they offered to let me pay $6.99 more on this sweater for postage to return the sweater they sent me with the security tag still attached. It boggles the mind how bad Express is for customers.

1 /5 Natasha S: If zero stars were possible, this store would earn them. I’ve been a loyal Express shopper for eight years, a dedicated cardholder who spends a lot with the brand. But this location has hands down the worst customer service I’ve ever experienced. I strongly recommend taking your business elsewhere. One employee, who I believe is the manager (a young, short Hispanic guy), was unbelievably rude. I came in with a few online returns, tags in hand, and he flat-out refused to accept them. One pair of pants still had the tag attached to the waistband, but because the price tag wasn’t physically attached, he wouldn’t process the return—hiding behind “Express policy,” which turned out to be completely false. After calling customer service, I learned I shouldve been able to return my items. I went to the Alderwood location the next day, where they processed my return without hesitation—no attitude, no excuses, just proper customer service. This location is a joke. Save yourself the frustration and shop at an Express store that actually values its customers.