1 /5 Jessica Alvarez: If I could’ve given this less I would’ve.
I purchased a top that was an online return at this location. I clearly remember asking the cashier if all items were returnable because I wasn’t sure if it would work with the outfit I had in mind at home. She clearly said YES. She was able to ring me up and I paid full price for it.
I took it home. Didn’t work. I thought I had the peace of mind to just take it back and expect my money back.
When I went to return it, the cashier said it should have been sold in a set of 2 and that it should’ve come with a pair of shorts. They probably assumed that I was trying to keep the damn shorts. How was the online return completed in the store without having the shorts?
The manager did not want to refund it for the full price I paid. The “best” they could do was give me half off.
Why the hell did they allow me to purchase it without being a set of 2? So they gladly took my money for an incomplete set but couldn’t return my money?
This is absolutely inappropriate and should be called out.
DO BETTER. Completely displeased. Worse experience.
Don’t sell “incomplete” stuff if you can’t even process a return for what I bought it for.
To add to their inadequacy, they charged my card for the complete purchase amount again. I will be disputing this charge and hope that they get their act together and fix their second mistake.
