Stephanie Zoeller I am not normally a Google review human, however the lack of communication plus the huge rate hikes we experienced with Biggs is unacceptable.
We purchased a new vehicle and needed to get proof of coverage before we could take ownership. That day, I called four separate times during business hours, left four separate messages as well as emailing them. To this day, I have not received a phone call or email back about adding a new vehicle to our policy. I had to go directly to the insurance company to get what I needed.
When we received our renewals and noticed our policies had gone up a significant amount (over $1,000 for our auto policy and close to $500 for our homeowners) with no changes to our driving history I had called to discuss this. I still have not received a call back.
We have now gone to another insurance agent and different insurance company. When I called to cancel our policies, I was again routed to voicemail. Still no call back. I emailed them requesting a cancellation. I did get a response to that, however the paperwork that was sent over was for one vehicle, not all the policies I had requested. When I requested ALL the policies, I received no communication back.
We ended up getting charged $1,500 for auto insurance because they could not complete the cancellations in time. I may or may not get the full amount back from our old insurance company. When I brought this to their attention, there has been no call or email back. I again had to go directly to the insurance company to complete the cancellation.
I am unsure what is going on in the office currently. This agency used to be wonderful to work with: responsive, helpful, and you were able to get a call or email back within one business day.
If you are looking for an insurance agent, this is no longer a company I would recommend.
1 /5
J M Once great now terrible. The agents screen their calls so you always go to voicemail. If you have any urgent questions forget it. The rate increases dont match the industry standard. Stay away you will be better off almost anywhere else. Ex-loyal client.
1 /5