Susan Dahl - State Farm Insurance Agent - West Richland (WA)

5 /5 Julie Hooley: Susan is so great! She is always available when we need her and takes her time to make sure we have everything we need! She stays up to date on our family and her staff always recognizes us as we come in, even on unannounced visits!!

5 /5 S Josh (JB1k3r10): Susan and her team are amazing. We switched from USAA and found that Susan @StateFarm had better home and auto insurance options for us at a competitive cost. We also valued having a local point of contact for easy communication about our needs.

2 /5 Tj Jt: I recently had a disappointing experience with State that left me feeling more confused than when I started. When I reached out to inquire about my coverage details, I was met with a representative who expected me to know all the percentages and specifics of my policy. Instead of guiding me through the information, they seemed more interested in quizzing me on what I should already know. To make matters worse, when I asked about my potential refund, the representative could not provide a clear answer. It felt like I was pulling teeth just to get basic information. The lack of support and clarity during such a crucial conversation is unacceptable. If youre considering Statefarm, be prepared to navigate through a maze of percentages and jargon without much help. I left the conversation feeling frustrated and still uncertain about my coverage. I would not recommend this company based on my experience.

5 /5 Robert Kreider: I recently had a break in of one of my work vans and equipment was stolen. Susan was the first one on the phone and helped get me to where i needed to be. She followed up through the process and was an overall easy experience. I have been taken care of and now can keep my business moving forward. Thank you.

5 /5 Philip Van Lanen: From the moment I reached out, their staff was incredibly friendly and helpful. They took the time to understand my needs and worked diligently to find ways to lower my rates. I truly appreciated their personalized approach and commitment to customer satisfaction. It’s clear they prioritize their clients, making the process smooth and stress-free. I highly recommend Susan to anyone looking for reliable and supportive insurance coverage.