Peter Shosa After repairs needed to drive the vehicle for awhile before I could give and truly honest review. Having done that, I am extremely pleased with the work provided. SUV is running exceptionally well, had a annoying rattle every time going over a bump, that no longer happens. When driving, I can feel its a very stable ride. Gateway is through and compentent. They have my wholehearted recommendation. Thank you Jim and the entire team.
5 /5
Cindy Schaufenbuel Jeff and his team at Gateway gave us out-of-towners great service when our battery died unexpectedly. Even recommended other area highlights we shouldn’t miss! Clean and pleasant waiting room and bathroom, too. Thanks, Jeff! You made what could have been a rough day brighter.
5 /5
Rob English I walked away from the shop with a bad taste in my mouth, and Id like to save others from making the same mistake I did.
I brought my vehicle in because it was running poorly and had an oil leak. They were upfront about the cost of the diagnostic procedures. I was a little concerned about the cost, but I figured they may be able to find a larger issue or at least do a tuneup following the broader tests. I paid $266 for the "engine is running poorly" diagnostic and $138 for the "oil leak" tests.
I was called an hour later and informed that they found the source of the oil leak. They also informed me that I needed new rear brakes; I appreciate that they did an inspection there. The cost was fairly reasonable for the service. It was only a $50 part, but good labor is expensive.
Looking at the final bill, I saw that their troubleshooting for both issues pointed to the same issue. I asked about this, and the manager cited the fact that troubleshooting was done for both issues. That is valid. The reality, though - at least from my perspective - is that I paid over double for you to find one issue. They did at most an hour of troubleshooting. What did they do prior to finding that the oil leak was caused by a faulty switch? Pull my OBDII codes and inspect my brakes?
Ultimately, had I only mentioned one issue, I wouldve walked away for $266 less with the same outcome. If you choose to visit this shop, I encourage you to be very careful about how you phrase the issue youre having. The numbers I was shown were not estimates, they were set in stone costs regardless of the results. They were upfront, polite, and didnt push on the upsells, but that doesnt change the fact that they objectively charged me more than they needed to.
2 /5