A & C Automotive - Mount Vernon (WA)

1 /5 Z LD: Responsive to hand over a quote, but... terrible customer service, unfortunately. They seem very smart and knowledgeable but were unable to coordinate a time for me to bring in my vehicle over the course of four months. Taking my costly repair elsewhere for a better deal (half of A&CS estimate) with a turnaround time of a week.

5 /5 Pnwtails _: I want to preface this review by saying that I have a lot of anxiety when it comes to car repairs. Finding someone that I trusted was a long, arduous process. A&C Automotive is right down the street from me so I figured I’d give them a try. My first experience with them was for an oil change. My car uses full synthetic so I was expecting a rather pricey oil change. Total cost came to about $70. Compare this to the nearly $100+ that Jiffy Lube charges for the same job. I also noticed that, unlike Jiffy Lube, they placed a sticker in my window for my next oil change. Instead of telling me my next change HAD to be in 3,000 miles, they wrote me down for the next 10,000 miles (common for full synthetic from what I hear). My next job for the shop was for strange noises I was hearing in the front of my tires. They were able to pinpoint the source of the problem and give me a detailed rundown of what was happening and what it was likely going to cost. I was given two estimates: one for $500 and one for $1200. It shows a lot of honesty that they didn’t try charging me for the $1200, regardless of the work done. The job was done in good time and I haven’t had an issue since. All of the employees are very professional and talk to me like a person. Being a woman, it’s common for shops to try and up charge for unnecessary work. I give a lot of credit to Janice for being so helpful and professional. Overall, I’d recommend this local shop to anyone needing work done.

5 /5 Kevin Schindler: For most of my life I have been a "Do it Yourself(er)" when it comes to auto repairs. I have gotten away with that approach until I had a major engine repair to do, pull the head, timing, oil pan etc. Everything went well except I did not get the timing right (go figure, I have never done it before). I was referred to A & C Automotive by a close friend and I chose to follow up with that recommendation. When I went in I met Jan, I found her to be professional, straight up and honest. I explained my circumstances of the repairs I have already done but I was confounded by some engine codes I was getting. She stated they can resolve these issues without any problem. When I asked the ultimate question of "How much will this run me?" The price she quoted was accurate and she explained the labor cost and price of parts to my satisfaction. Long story short they did a fabulous job. Recently I had another trouble code for a faulty sensor. I returned to them for service to resolve my issue. For as long as I live in the Mount Vernon area I will continue to seek out their business. I will highly recommend them to family and friends for auto repairs without hesitation.

1 /5 Elisa Weiss: I don’t like to give bad reviews—I paid over $1500 to have an oil issue repaired. A few days later my car broke down again and when I called they told me to have it towed there. I had to pay $300 for the tow and they would not even offer me a discount. Would never recommend this place to anyone.

5 /5 Zots Rule: Just had them replace my rear brake rotors, pads, calipers. I think this is the very first time Ive had a mechanic that got it done the same day I brought my car in. Both Janice and Alan that I met were super nice, and told me in detail what had caused the issue with the one side badly scraping. So happy to find an honest, highly rated, affordable and very professional mechanic so close to my new home! Will definitely always use them going forward and recommend them to others.