4 /5 Lisa: We tried Pinnacle for the first time last night. We were met with warm greetings, and servers who were quick to make suggestions. The staff is outstanding, and I particularly appreciated the one to one contact with either the manager or owner. The atmosphere is relaxed, fun, and a great location. The selection of beer, cider, and seltzer was great. My friend ordered the pretzel…winner! The sauces were outstanding! I ordered the BBQ chicken sandwich (they call it something else). This is where there were issues. The dish consisted of pizza dough that had been folded over, with the BBQ chicken inside. The flavor was overwhelmingly spicy. Like I couldn’t taste the nuanced flavors over the heat. I asked for regular pickles, and they have a serious kick. The dish needs something to balance the heat, the ratio of bread to filling adjusted, and greens in the sandwhich for crunch. Sadly, I wouldn’t order this again. BUT! The manager/owner came to our table and asked about my meal, to which I asked if he wanted my honest opinion. He was eager to hear my thoughts, and said they are working to dial in the dish. He took my comments to heart, and agreed that tweaks are necessary. I loved the interaction, and the personal attention given without making me feel like I was whining. I’ll be back for sure, new restaurants need time to work out the kinks. But 10/10 for service, timely delivery of food, fun environment, personable waitstaff, and an overall fantastic experience.
