Shiki Sushi & Grill - Kennewick (WA)

5 /5 Margarita Solorio: One of the best sushi places in the Tri-Cities. Staff is very kind and attentive as well. I came in right when they had a power outage, which only lasted about 10 minutes (Costco was also out). All of their systems were down but instead of turning me away and making me waste a drive, they manually took my order and one of the employees (Alexandra) offered to let me pay her through Venmo. My food was out in less than 10 minutes and both of my sushi rolls were fresh (rainbow roll) and warm (golden whitman roll). There are not many places who can beat the sushi here. Staff was very attentive, stopping by to make sure I had everything I needed and all staff members were kind with good attitudes towards all customers. The atmosphere is really cute, they have on theme wall art and once the power was back on they played soft lofi music.

1 /5 Kaitlyn Bicknell: I ordered the exact same thing as I did a few days ago. Yakisoba with extra veggies and no mushrooms. There are no extra veggies. There are mushrooms in the yakisoba. Oh and don’t forget a hair in my Yakisoba as well! Also (not so much a complaint), last time it came with clear soup, this time it came with miso. If I knew it were miso I would’ve at least said no soup or a different soup. That way I wouldn’t have to waste. Not the biggest things wrong but when that’s my whole order it’s frustrating!

5 /5 MJ Ponte: YUM! Went here for dinner and was not disappointed. The staff were lovely and attentive, and the decor was lovely. We shared the volcano roll, and it was delicious. I couldn’t even get a picture it was gone so fast. We both got the tonkatsu and it was perfectly crispy, with delicious sauce. We will definitely be back soon.

1 /5 Montree Natasiri: My 3 entrees were burnt. It looks like they cooked my food with a dirty pan. My shrimp was disgusting! It’s taking me so long to get my refund as they told me to go get the refund from Uber eats as if they were the reason for the terrible quality of food. My experience was not pleasant as I to spend 1.5 hours with Uber customer service and got nowhere as the representative accidentally got disconnected. I just wanted to have my order replaced but they couldn’t even fulfill that request. What a horrible experience!!!

1 /5 Kim: Review for Shiki Sushi & Grill I was really disappointed with my recent visit to Shiki Sushi & Grill. Not only were the vegetables in my dish undercooked, but I also found a long, straight black hair mixed in with my food. I have short, very curly hair, so it was clearly not mine. When I informed the waiter, he simply took the plate away. A manager later came out to tell me the hair wasn’t from anyone on their staff, which felt dismissive and unprofessional. I tried to explain that I wasn’t asking for special treatment—I was still willing to pay for the meal—but I couldn’t finish it after finding hair in it. Overall, the experience was unappetizing and handled poorly. I won’t be returning.