AutoNation Ford Bellevue Service Center - Bellevue (WA)

5 /5 Amol Mehrotra: I recently took my Jeep Compass to AutoNation Ford Bellevue for a service, and I must say, the experience was quite satisfactory. From the moment I arrived, the staff was welcoming and professional. They took the time to understand the issues I was facing with my vehicle and provided a detailed explanation of the service process. The technicians demonstrated a high level of expertise and ensured that all necessary repairs and maintenance were carried out to the highest standards. I appreciated their transparency in communicating the costs involved and the time required to complete the service. The waiting area was comfortable and well-equipped with amenities, making the wait time pleasant. Additionally, the service was completed within the estimated time frame, which was a big plus. Overall, I am very pleased with the service provided by AutoNation Ford Bellevue. Their professionalism, expertise, and customer-centric approach make them a reliable choice for car maintenance and repairs. I would highly recommend them to anyone in need of quality car service.

5 /5 k j: Jes went above and beyond to resolve a recurring issue my vehicle was having. She owned the issue and prioritized my satisfaction in a reasonable manner. I really appreciate her service and will go to her for all service needs, and spend my hard earned money with her! This felt like A+ customer service with being patronized, shes genuinely doing her best!

1 /5 Serene Baber: My car was there for more than 1 month for a recall repair. I was informed that order of a new windshield could take up to 10 business days. There was no proactive communication from my service rep. On the few occasions I called or texted for an update it would take 24+ hours for her to respond. She did help me get a loaner vehicle after the first windshield that was ordered came in damaged. On one occasion she called me back on a Friday afternoon and told me my car would be ready “early next week”. I did not hear from her until Friday the following week after I reached out on Thursday for an update. There was no reference or mention of the missed ready date. When I did pick up my vehicle the dashboard was covered in dust, clumps of dirt and grime from the windshield replacement. There was absolutely no effort to pick up the mess that was made in my car by the replacement. I was overall very disappointed with the customer service at Bellevue Ford.

5 /5 Victor Hemphill: As always, I received wonderful service from AutoNation Ford of Bellevue, specifically from Donavan Callahan. He was able to re-schedule my appointment as parts availability changed, and delivered on time and budget. Full 5-Stars!

5 /5 Mauricio Martinez: I had a good experience at Ford last week. It was easy to schedule a service, and they provided a text message confirming my service. At the service desk they were very transparent on all the needs and options on my service with a no pressure attitude. Very approachable and great customer service, and they provided me with a Lyft pick up and drop off free of charge since I was local.