1 /5 Maykayla Powell: Very disappointing experience. I brought my child there for a sports physical, and the hopes of establishing care with them for annual well child visits. We arrived early, and they had us fill out paperwork. the person who checks people in has a very heavy accent and I could not understand a lot of what she was saying and would speak very fast. after turning it in, the M.A who took us back called my duagher the wrong name. She continued to look at us as if I was wrong about my daughters name. I continued to repeat my daughters name at least 4 or 5 times to tell them they have the wrong name. They kept yelling out other names to us, even after spelling my daughters name. They seemed extremely confused and tried to repeat contact information that wasnt ours. It was clear they had someone elses chart they were looking at. When we spent 10 minutes trying to get to the bottom of establishing my daughters name and date of birth, the MA took us back to do a work up. Equipment is extremely outdated to gather information. When the doctor finally came in, she addressed my daughters name AGAIN with the wrong name. My daughter had to stop her and tell her that this wasnt her name and the doctor seemed confused and stepped out of the room. I felt uneasy as i wasnt sure they even knew why we came there. a sports physical, took an hour and a half in the room. although the doctor was very thorough, I didnt understand why the visit took so long. She would go on tangents about my daughters eating habits, and scaring her about how chips have chemicals in them that cause ulcers and that she should NOT eat them. I figured the visit was very awkward and so much went on, but I tried to give a second chance by letting them do her annual check up since she was due in 1 month. When trying to go in, they told us that she wouldnt be able to do the annual check up but only get her immuniazations since thats all insurance would cover. I assured her that with our insurance it covers a wellness check, but for some reason, they billed her sports physical as her annual check, so the insurance wont cover her ACTUAL annual check up. and that I would have to only do her immunizations then come back in the new yer to bill an annual check up. Everything seemed off and ultimately, they didnt know what they were doing.