4 /5 Will K: Only critique is the lobby, which I had to wait for two hours in severe pain (I needed emergency appendix surgery). I know it’s a tough work around as it can be hard to base the severity of everyone’s injuries, but there has to be a better way to deal with those situations. Once I made it into the ED, everyone was absolutely lovely. The surgical team was very informative, and made me feel safe throughout the whole process. Hats off to them and everyone working back there