Harbor Regional Health - Warren Medical Services Building (No Emergency Services) - Aberdeen (WA)

1 /5 AZTAGA !: I went to the Prompt Care clinic here to get my meds refilled, as I had done the previous month. The receptionist was incredibly dismissive, and told me that they don’t do prescription refills; which was a lie. When I told her that I’d been there last month, she said “Oh well we only do that once per person”, which I informed her was also false because Rachel, the doctor who had seen me last at this location, told me and notated that I should come back this month if I was unable to get my medications. The receptionist then asked if I had an appointment set with my primary care physician, which I hadn’t because they simply had not gotten back to me about setting up an appointment. She used this as a chance to scoff at me and insist that I was irresponsible before saying “we can’t just keep giving you drugs, you can’t just come back here whenever you want.” As if I was drug seeking. I am here to fill PROZAC and LAMOTRIGINE. Who is drug seeking for Bipolar Disorder medications?

2 /5 Chris Anthony: On hold 15 min two different calls and never talked to anyone. I needed the doctor to call in my insulin. The pharmacy didnt have any.

1 /5 Jacquelin Sparks: This is regarding the receptionist of Hannah Heinonen. My mother had to change doctors and reestablish care with a new doctor. She had to switch from the medical center at Summit Pacific (which was wonderful) due to some changes in insurance. Before she could even meet the doctor, the receptionist called and interrogated her about what she needed to be seen for. Not the typical why are you needing to be seen questions that are usually asked. But in a tone of Why do you even need to come here? Before she was even seen, they told her that they would not be prescribing her certain types of medication, and she had not even gone to the doctor yet. My mother is not an addict, but even if she was, it is not the job of a receptionist to assess her prescription needs. My mother is getting older and has significant trouble with her bladder and digestion. She needs to have a regular primary care doctor. The woman she talked to was not a nurse or doctor, she had no business assessing what medications were needed and which were not.

1 /5 J W: Not very happy with this office. Multiple issues, and rude receptionists. At least it is in the beautiful historical district.

1 /5 Lori Bjornstrom: I didnt even realize I had seen a doctor when I was at this hospital. They treat you in triage, which is the same place youre seen from the time you get there to discharge. When I told the nurse I didnt realize there was a lack of health care here, he just stated "I hear that all day every day." This is an old, filthy hospital. When I was kept there overnight the nurses were immature & rude, they made fun of me. The doctor was OK, when I was admitted & I actually got a room. If you go there for an emergency, you are not likely to be seen in a private room. I made the biggest mistake of my life moving here...& because I moved here with my care giver & he bought a house here, I may end up dying here, quickly, before we can move. I have complicated health issues & there is a pathetically sad lack of health care in all of Grays Harbor County!