Kinwell Primary Care - Spokane NCH - Spokane (WA)

5 /5 Cheryl Watson: I have only seen a few doctors at Kinwell but recently had the pleasure of getting Emily Tseng. She is the best doctor I have seen at Kinwell and is an asset to establishment. She listens to her patients and she is very knowledgeable. Because of the comfort level this doctor has given me I will continue to go back to Kinwell. Thank you Emily!

2 /5 Bonnie Cook: I had an amazing experience with Dr. Tseng and her outstanding support staff. Unfortunately, after her departure, I quickly realized that the new providers show little concern for my health. In early January, I faced difficulties with prior authorization during a brief period when I had different insurance. The new provider refused to complete the necessary paperwork, instead suggesting that I take the medication preferred by the new insurance—Jardiance—and space out my Monjaro doses to every 10 days. This recommendation was not only unsuitable but also concerning for my health as a diabetic not on insulin. Jardiance makes me ill and frequently leads to repeated courses of antibiotics. Spacing out Monjaro, a critical part of my treatment plan, jeopardizes my well-being long term. Keeping my blood sugars level is an important aspect of longevity. It seems that patients only matter when they have BCBS insurance, and even a one-month transition with different coverage led to being disregarded. I didnt ask for an appointment - I asked for the normal paperwork. Asking for something as simple as prior authorization paperwork though was apparently too much. I am going on a search again - to see if there is anywhere patients matter. Unfortunate - Dr Tseng left - hopefully there is another one with her incredible attitude and comptence locally.

5 /5 Birch Tree: My previous Primary Dr., of 20+ years, had just passed away from COVID in the middle of the 1st year. I tried to go to clinics, which would not accept me, if I could get in, I was not known & knew no one. Dr. Lyles is such a gift. I hadnt had a primary Dr. for all of COVID, and until last week. He was kind, very compassionate, and definitely easy to talk to and communicate with. He asked for a few moments to took review my chart. He was focused & attentive to the notes. Then he asked questions, and he listened. He ask for specific clarifications, used effective communication skills!! He was patient, thoughtful, concerned and he had a caring personality, and a sincere interest in the patient-me. Be forewarned. He gives you homework! He expects you to work with him as a team! He doesnt "do it to you", but WITH you!! You are the focus of his exam, and he puts you front and center, you will be engaged in the dialogue, & your solution with him! You have a team in your health care. Susan W.

5 /5 Doug Minick: Dr Liles is a great dr. I was having symptoms that I couldn’t explain and was feeling horrible. He ordered a blood test. He saw my thyroid hormones were off so he ordered a full thyroid panel . Then after those results he said something isn’t right so he ordered an MRI of my brain. Turns out I had a tumor in my pituitary gland that was messing with my hormones and causing my body not to produce testosterone which explains my symptoms of aching joints, fatigue, feeling like crap most days, low libido. He pushed for me to see a neurosurgeon in Seattle at the UW pituitary tumor facility because it was out of network for me. Dr Liles worked hard for me and I owe him bigtime. thanks to dr Liles and the testosterone treatment, I’m feeling a lot better.

1 /5 Jordyn Kim: As a Premera member, I had high hopes for this facility. I was eager to get set up here for primary care after not having a PCP since moving to Spokane, and my initial visit was great. Staff were very friendly and thorough, but since then I have been greatly disappointed in the service. I had my health records sent over from my previous provider and it took over a month to get a response and follow up instructions. I even called to confirm the records were received in a timely manner. After finally getting a message back, it was determined I needed to be referred to a specialist for further evaluation. It’s been over a week now since I told them which provider I preferred and when I called the other office today to see if they received the referral yet, they said they had not. I am frustrated to say the least, and will not be returning for future care. If you value timely responses and feeling like your health is a priority, I highly recommend looking elsewhere. Updated 6/26/24: Provider sent referral to wrong office, even after multiple mychart messages specifically requesting it be sent to a specific place. Frustrated doesn’t even begin to cover it. Would give 0 stars if i could.