Providence Spokane Cardiology - Spokane Isabelle Bledsoe: Seriously I’ve been on hold for 30 minutes for the third day in a row. No one is answering the phones and no option to leave a voicemail. Providence you are failing our community with subpar medical services. Doctors are leaving right and left and clinics have long hold times on the phones. The office wait times can be up to two hours for a simple appointment. Our choices are limited here in Spokane, but considering I’ve been trying to contact your heart office for three days now regarding an appointment I could have easily driven to Seattle seen a doctor and been home by now! Negative star ratings should be an option.
Spokane Urgent Care Valley | Walk-In Clinic - Spokane Valley Kim Griffin: **Amazing Experience at CHAS Urgent Care – Spokane Valley!**
I had such a wonderful experience at CHAS Urgent Care in Spokane Valley! From the moment I walked in, the staff was incredibly sweet, welcoming, and helpful. I needed my pre-employment Tdap and flu shots, and they made the whole process so smooth and stress-free.
The wait time was minimal, and everyone I interacted with was kind, patient, and genuinely caring. They took the time to answer my questions and made sure I was comfortable throughout the visit. It’s rare to find a medical facility where the entire team—from the front desk to the nurses—treats you with such kindness and professionalism.
I truly appreciate their efficiency and compassionate care. If you’re looking for an urgent care clinic with amazing staff and great service, I highly recommend CHAS Urgent Care in Spokane Valley. Thank you all for making my visit such a positive experience!
MultiCare Rockwood Clinic - Airway Heights - Spokane Tina Steffen: Dr. Briscoe is an absolutely amazing doctor. She cares, listens, and really has your back. I will greatly miss her. My new Doctor has big shoes to fill. I am also losing my favorite nurse Tammy. The next group of patients that get the pleasure of Dr. Briscoe and nurse Tammy are very lucky and I hope they dont take that for granite.
Much respect to Dr. Briscoe and Tammy!
Tina Steffen
Mann-Grandstaff VA Medical Center - Spokane matt rupp: Negative Review of Spokane VA Medical Center
As a 100% permanent and total veteran, I expect my healthcare to reflect the respect, efficiency, and care that I and my fellow veterans deserve. Unfortunately, my experiences with the Spokane VA have consistently fallen short of these expectations, leaving me frustrated, disappointed, and feeling marginalized.
The primary care team assigned to me has failed to provide adequate support, and communication is nearly nonexistent. Getting someone on the phone is almost impossible, as the facility does not offer a way to contact front desks directly to inform them of running late for an appointment, ask simple questions, or confirm details. The only option is to leave a message, with no guarantee of a callback. In my experience, only about 20% of messages are returned, forcing me to rely on the VA’s cumbersome online messaging platform. Even then, I can only send messages if I know the specific person or department to contact, which is often not the case. This leaves me no choice but to physically visit the campus to find the right office, a process that is neither efficient nor convenient.
The lack of accountability extends to basic scheduling. On one occasion, I scheduled an appointment in person, only to receive calls from the same staff member on four separate occasions—the day of scheduling, the next day, a week later, and a month later—each time claiming the appointment was submitted. Despite their assurances, it never was. Ultimately, I had to find the same doctor at their private community office and pay out of pocket to avoid the VA’s bureaucratic inefficiency.
The disparity in care is also glaring. While I’ve seen my spouse receive excellent care, including follow-up calls and detailed breakdowns of results and recommendations, I’ve never experienced such attention or service. The contrast is both disheartening and unacceptable.
I’ve reached out to the Patient Advocate multiple times, both in person and through the VA’s messaging system, to address these ongoing issues. While I appreciate their efforts, the time I’ve invested has yielded no tangible improvements. The system seems broken, with little urgency or accountability to address veterans’ needs.
As a well-educated veteran with extensive business experience, I understand the challenges of managing operations and processes. However, the inefficiency, lack of communication, and disregard I’ve encountered at the Spokane VA are inexcusable. This facility and its staff require a complete overhaul to address systemic issues and provide the level of care veterans deserve. While I would willingly contribute to such changes, the current state of the VA healthcare system makes such efforts untenable.
My experience with the Spokane VA has been a disheartening reminder of the work that needs to be done to ensure veterans receive timely, effective, and compassionate care. I hope this review serves as a wake-up call for the leadership of this facility to prioritize the needs of the veterans it is meant to serve.
