1 /5 Faedra Hernandez: My senior citizen mother was admitted to Providence Medical Center for syncopal episodes & discharged w/ an order for a Holter Monitor by a Hospitalist. It was important that she receive her cardiac monitoring right away, they were concerned she may have a prolonged QT interval.
My mother called Providence Spokane Cardiology 2-3 times a week for 2 months to get an appt but noone at Providence Spok Cardiology called her back to get her scheduled, as an RN I investigated all missed calls she had, there were zero return calls from Providence Spok Cardiology.
Imagine how scary & frustrating this is for a senior citizen.
In the first dishonest action my mother experienced, they sent a letter stating they had been calling her & they had not heard from her, a complete lie that can be proven by record. I witnessed her call multiple times a week & I personally checked every missed call, the few missed, not them. I had to call & complain for them to get her in. Not only is it dangerous they did not get her in right away but this has pushed her so far back she may not receive needed cardiac clearance for upcoming surgery for her foot she can barely walk on. Joe whom never gave us his title, stated that if we received the Holter monitor with PSC, instead of Multicare Pulse Heart Institute, they would ensure she had her monitoring stopped with enough time for her to receive her End of Study report & for her to receive cardiac clearance for her surgery, no later than the day before her surgery, with a Providence Orthopedic Surgeon no less.
We stated that if this could not be coordinated for her we would go elsewhere.
Joe said it would not at all be a problem for staff at Providence Spokane Cardiology to assist my elderly mother in completing her monitoring early & they would ensure the coordination arranged.
Since Prov claims to provide World Class Care, I assumed this would not be hard for them & that they were now making the situation right for never calling her to schedule her for 2 months to begin with, but I was highly skeptical & we should have left.
The day after Joe placed the monitor on my mother he changed what he told both myself & my mother in front of a doctor in training.
Joe stated to me, an RN, it is not his job to notify the ordering hospitalist of changes needed for my mother to be cleared for her surgery, that it was my job and he had no responsibility to assist us.
She then developed a blister with her skin peeling off due to the adhesive, urgent care directed her not to put any adhesives back on at that time, so she had to remove the monitor early anyway. My mother was done with the poor experience all around & deeply upset by all of the negligence, dishonesty and blatant inconsideration. My Mom had to remove the monitor & go to urgent care on a Sunday. Both my mother & I called the next day on Monday to inform Providence Spokane Cardiology she had to remove the monitor, she was completing the monitoring then & wanted the EOS report processed in an expedited manner, so that she could receive cardiac clearance for her surgery, based on the days of monitoring she was able to complete. The people we both spoke to at Prov Spok Cardiology again provided false promises stating they would complete the monitoring with Preventis and ensure the EOS report was being processed in an expedited manner. Preventis called me 3 days later asking why the monitoring was off, Prov Spok Cardiology again dropped the ball as they never took any action to complete the monitoring by notifying Preventis to process/expedite the EOS.This would be the third negligent action involving a unethical tier inconsiderate dishonesty and serious inconvenience to both my mother & myself regarding vital care & coordination of care. 5 days before her surgery & at this point I honestly feel like they are providing negligent & zero coordination regarding her surgery schedule on purpose as I have a very hard time as a Healthcare prof believing their recept/sched/nursing staff are incompetent, they just play CYA, are unethical & unprofessional
