5 /5 Jennifer Nelson: I was traveling in the Seattle area for work and came down with a few concerning symptoms. After contacting my regular doctor back home it was decided a trip to an urgent care was probably the best route which is nerve racking as you never know what you’re getting into with an unknown care provider but I was out of state and needed care. A quick google search brought up this urgent care as the closest so I stopped in and was greeted at the door by staff who pointed me in the right direction. The waiting room was full of people so I knew there would be a wait which was no problem. The staff is a very diverse mix of people and they were happy to help in anyway possible. I was quickly checked in and placed in line and received a text message with a link letting me know where I was in line. I went to my car and began the waiting process and kept checking the cue to see where I was in line so I could head back inside when the time was close. After about an hour there were still two people in cue ahead of me and my phone rang from the clinic. I was told they had a room ready and to come back inside where I was immediately taken to the room and my vitals checked. A few minutes later the PA came in and asked a few questions and ran a quick test and determined the symptoms were what I suspected they were. She called in a script and I was back about my day with the total time being about two hours out of my day. I see there are some negative reviews about this place but they really did earn a five star rating not only with the treatment process but the staff interactions as well. Healthcare workers are overwhelmed trying to meet patients needs and a little common courtesy and patience go a long ways. Thank you to the entire staff today for a positive healthcare interaction!!!!
