The Best 18 MEDICAL SERVICES near Kent, WA (Part 2)

Traveler12 World Dont come here if you are in an accident of some kind. If you are able to leave, then leave! They charge me an estimated 62k for about 28 hours of stay. I left on my own when I could. They failed to notify my insurance within 24 hours so my insurance did not cover. It got paid off and 7 months later I received another bill from an unknown company about pathology testing that I had to pay. What really got me was the CT scan that cost about 35k. Unless youre dying, do not get any CT scan. You get separate bills such as ambulance fees, different payment services for different doctors, and etc...This was all under 28 hours of being in the hospital...

judith avina I recently underwent surgery at St. Joseph’s and I couldn’t be more grateful for the outstanding care I received. From the moment I arrived, the staff made me feel comfortable and reassured. The doctors, nurses, and support team were not only highly skilled but also incredibly compassionate. I truly appreciate the dedication of everyone who played a part in my care. Thanks to their expertise and kindness, my experience was far better than I had anticipated.

Cynthia G.Torres I’m from Texas and this by far is the worst hospital I’ve ever been to! My daughter came in extreme pain spent all day there and we constantly had to ask for someone to help her manage it, the staff seemed annoyed and rude, doctors and nurses have terrible beside manners the nurse left my daughters hand and arm all bruised by poking her so much as if they don’t know what they are doing this place is so dirty and smelly to! We had to go to another hospital after spending all day here with there in adequate help! Don’t come here if you’re in need of medical assistance!!

Leigh Summerour The emergency room staff was wonderful. Nice and polite. I had all of the test done quickly, which included labs, X-ray, EKG, ultrasound and a Cat Scan. The Dr came to my room and gave me directions for my health care. I have no complaints regarding my care. I am not a big fan of the Emergency Rooms in this area, I have been to several unfortunately and in my opinion St.Anne’s is the best

molly rimko My PCP at this clinic is Dr. Cindy Sheih, and shes probably the best Ive ever had! Very attentive and never casts any doubt on your concerns or requests, in general just very supportive and pleasant to speak with

enichols912 Wouldnt recommend them-they dont answer their phones and seemingly no idea what HIPAA means

Robert Just saw a video on YouTube, the lady who did not identify herself but is obviously a manager of some sort is very rude, condescending, and knows nothing about the Constitution of the United States specifically the first amendment, she needs to be replaced

Bruce B Clearly have an amazing amount of disdain for the public and their job. I would be specific on the personnel, but absolutely refused to identify who they were. In general it was the front desk and manager, these women were by far some of the worst public facing people you could have the displeasure of dealing with. Im not about making people lose their jobs but at this point I dont see any other remedy to removing the cancer that is these women/people.

Jodie Allen My attending doctor and her nurse were kind compassionate and helpful. However, the trouble started after my doctor got the pain under control and discharged me. I had to wait in the lobby for my ride to pick me up, so my attending nurse gave me a pillow and blankets to rest in the lobby while waiting for my ride home. It was four in the morning, I was exhausted, still sick, and just wanted to lay on the double chair quietly. Then trouble walk up to me, it was a security service the hospital hires, the man told me to "Sit up like a normal person." What does that even mean? He continued to tell me that I wasnt sick and if I didnt sit up in the chair he would kick me out. I was scared of his aggressive behavior and threats, so for my protection I took out my phone to record him. This enraged him. He demanded I delete the recording. He handed me a small yellow paper with illegible writing. I was dragged out of the hospital. The experience was surreal and frightening. There was no other patients in the waiting area at the time. If there had been I would bet I would not have been treated like trash. I have never experienced anything like this, and I am still in shock what was done to me. It was also the dirtiest hospital I have been to. The bathroom smelled of urine and there was trash on the floor. It was disgusting.

Alicia Johnson I went to the hospital with extreme chest pain on Jan 19th. I thought it was a severe case of heart burn. I ended up getting admitted and had to stay overnight. I don’t have enough words to express how thankful I am for the treatment received by the Dr and Nurses. Thank you Dr Thomson and my nurse Felix Tang, you guys did great overall. The whole staff was amazing I just can’t remember all the names who played part. I appreciate You guys Thank you again

Katrina Apgar KP is awful. You cant get an appointment to save your life. their response is go sit in an urgent care for hours on end. Those poor drs in the urgent care ask you why you are there and you should not go to urgent care you should see your primary. it would be great if any primary dr actually stuck around or had an appt available. Appts are months out or 1-2 hours out of your way and you have no choice but to go to urgent care or to go to another facitly thats not kp and pay more. Im personally advocating for my company to switch away from KP. stop accepting more patients if you cant take care of them properly KP. What a joke for insurance.

Teri Clough I have been going to Whidbey health walk-in urgent care clinic for several years and Kaiser has always paid the bill. So in June I had to go for a urgent visit and the bill was rejected by Kaiser saying that they are no longer contracted with kaiser. But they are the only ones on the island to go to for walk-in urgent care. I will find a different insurance company. We pay over $1,000 per month for this insurance policy and it will not pay for an Urgent Care visit? That was the only visit I had all year so far and they wont pay it! Dont waste your money and time Ive spent hours on the phone trying to remediate this.

Melissa Walker Me and my husband got an appointment scheduled within a month of calling. Our doctor Arlene G is amazing. She took my husbands concerns seriously ordered tests and referred him to a specialist. She also saw something with me that concerned her and ordered test which came back positive.

Kristina Brooks I met my new practitione, Sana, who was caring and very supportive. The assistant (sorry I don’t remember your name) gave the best non-painful flu shot. The office staff was responsive and very helpful. I am glad I found this healthcare location 12 years ago. You’re all the best, keep doing what you do!

Brooke Peterson I have been going here for several years and have never felt supported by my primary care doctor or the staff. However, no issues were big enough to find a new PCP, as it can be difficult. Over the last few years, my doctor has attributed every problem I bring into my weight, not listening to my concerns, and overall making me feel unsupported. Mind you, the issues I have come i with have nothing to do with my weight. I have requested the last several appointments she not bring up my weight and continues to do so. I experienced my final straw this week. Last Friday, I called in for a prescription refill that I have been on for over ten years. The pharmacy stated I did not need an appointment and said they would refill the medication. I called today, Wednesday, because my pharmacy had still not received the refill (I am feeling quite ill by now), they stated that they denied it because I needed to see the doctor. Not only had they not told me I didnt need an appointment, but they hadnt bothered to call me and tell me about the change. They refused to refill my medication without an appointment, despite it being a very non-controlled substance and one I have been on for a very long time. I really do not recommend this place or Dr. Mahal to anyone who wants to feel heard or receive quality medical care. This place is outdated, rushed, runs behind in scheduling, has horrific communication, and the medical care behind it all is bad (at least for this one doctor, unsure about the rest of the staff). Note that reception and those who answer the phone are always kind and empathetic, I appreciate those staff and have always had a good experience with them.

Mary Cortez I used to love this place. I have been seeing the same doctor for well over 10 years. I recently really felt like I wasnt heard when I went there. The medical asst. did not even schedule the appointment properly. The reasons that she put down for that appointment and the time allotted for it were not the actual issue while I was there. This is not the first time that theyve made mistakes. I understand we are all human, but when were talking about my health and my life, its very important to me that things are accurate. My concerns were not met even when the doctor came in, and I was shocked and disappointed and yes a little sad because she has been a big part of my life being here in this state. She has seen me through many things, including my husband passing and the severe depression and mood swings that came afterward for me. The pain in my body that riddles me and my mental health battles all of these things, which keep me out of work. I literally changed my insurance in December so that I could keep my doctor. They were no longer taking My Humana Medicare anymore. I had to change doctors or I had to change insurances I picked insurance so that I could keep my wonderful doctor who I thought cared about me. I am in the middle of changing my eye doctor, however. I asked my doctor if she could please give me a courtesy refill of the drops for my glaucoma. I was having issues with the eye doctor who wanted to charge me $70 to come in when I had never paid a copay before in my life. With my new insurance I am going to find another eye doctor and I asked her if she could give me please I courtesy refill by the time it would have run out in a month I would have a new eye doctor and have this taken care of her response was Im not an eye doctor and I said to her she could see it all. I was not asking her to take over care. I was asking her to help me get the drops I needed just until I got a new doctor in the next couple weeks. Doctors will do courtesy refills. Your PCP should be able to do this for you. I was not asking her for any narcotics. I was asking for eye drops just for a month so that I could get a new doctor. As I was talking to her, she walked out of the room. I said to her that my eye Health was important and I didnt want to start losing vision, the whole reason for the job is so that I do not lose vision and it controls the pressure in my eye. I have been having pain and swelling in my legs. This is not the first time Ive had this happen. The very first time this happened they directed me to the emergency room where I stayed there for 8 hours just for them to tell me nothing was wrong that I should put up my feet wear compression stockings and cut back on my sodium. I dont add any extra salt to anything, and I do not eat a lot of salt. My point is that I took their advice, and then when it started flaring up again, I reached out to my doctor. Nothing that I needed was taken into consideration. I think after 12 years or so, maybe just maybe they could have at least pretended like they cared. When I called to ask for an administrator the first woman that answered the phone listen to my concern and I was not rude and then she told me and her exact words were can I put you on a brief hold while I absorb all this and gather my thoughts to figure out what I should do next. I was mortified that she said that to me I guess I bothered her because I wanted to talk to an administrator. I ended up calling back and I got somebody else and what they do is they dont want the call to go to an administrator so they told me they were going to transfer me to their patient care team where I left a message and still to date have not gotten a call back. I actually called twice and its sad but I guess nobody in MultiCare really cares after having me as a patient for a very long time. I wasnt rude to anybody I didnt talk to anybody in an ill manor. I just dont understand why I was met with the kind of attitude I was met with. I really thought I had made the right choice by staying with my PCP who Ive been with for year

Chris S Called at 2:45 on New Year’s Day to ensure they were open. The girl said they take patients until 4:00pm. I said that I would be there within the half hour. I drove across town with my son and arrived at 3:10 pm There were 2 patients in the waiting area. The girl, very rudely, said that they just stopped taking patients. If you stop taking patients at 3:00 for a 4:00 closing, then put it on your website. However, that would be a lot to ask for the clueless staff.

Jennifer Nelson I was traveling in the Seattle area for work and came down with a few concerning symptoms. After contacting my regular doctor back home it was decided a trip to an urgent care was probably the best route which is nerve racking as you never know what you’re getting into with an unknown care provider but I was out of state and needed care. A quick google search brought up this urgent care as the closest so I stopped in and was greeted at the door by staff who pointed me in the right direction. The waiting room was full of people so I knew there would be a wait which was no problem. The staff is a very diverse mix of people and they were happy to help in anyway possible. I was quickly checked in and placed in line and received a text message with a link letting me know where I was in line. I went to my car and began the waiting process and kept checking the cue to see where I was in line so I could head back inside when the time was close. After about an hour there were still two people in cue ahead of me and my phone rang from the clinic. I was told they had a room ready and to come back inside where I was immediately taken to the room and my vitals checked. A few minutes later the PA came in and asked a few questions and ran a quick test and determined the symptoms were what I suspected they were. She called in a script and I was back about my day with the total time being about two hours out of my day. I see there are some negative reviews about this place but they really did earn a five star rating not only with the treatment process but the staff interactions as well. Healthcare workers are overwhelmed trying to meet patients needs and a little common courtesy and patience go a long ways. Thank you to the entire staff today for a positive healthcare interaction!!!!

Laura Gutierrez Nice staff. Quick and efficient. Not a long wait time. Whole office is great at communicating. Dr. Basnet was very thorough and talked with me about all my issues and options and the appointment went great.

Stephanie Lethrud Unless you know how to self-advocate I do not recommend. My last pregnancy I had to go above and beyond for myself in order to get the care that I know I deserve and that I have received before. Being a first-time parent is very frustrating it doesnt seem like they hear what you are saying. There was one instance when I told them that I had poor fetal movement and in my chart later that day it said good fetal movement. I have had three different consoles to get my tubes tied and Im still waiting to get that specific procedure. Making appointments and keeping appointments seemed to be very difficult countless times my appointments were rescheduled

Jessica Starr I liked this doctor. Made me feel comfortable and good sense of humor.

Troy Wall This was the worst and most unsettling medical issue I have every had. Dr. Kent did a horrible job on my belly button hernia repair surgery. The swelling and bruising have gone away, but my belly button is now deformed and to top it off the same hernia he supposedly repaired is back and I have to have a second surgery to correct his mistakes. My advise is to stay clear of this doctor at all costs.

Ashley Christine Ive been seeing Dr. Mann for a few years now, and she is the best doctor. Very kind, caring, and attentive. Im so lucky to have such a great doctor!

Erin Rosinsky Very caring and attentive didn’t make me wait

Sheetal Kamboj I had a very bad and weird experience with this clinic. I had an appointment today i.e. 21st January and they had confirmed with me yesterday whether I will come for my appointment or not. They had also sent me a confirmation message. But today unfortunately they cancelled my appointment without any reason and are not even giving me the next available appointment as well. I had taken this appointment from December.

Mira Smith I had to switch doctors due to change in health insurance and reestablish care all over again. After a lot of searching and stressing, my coworker suggested this clinic and Im so glad I listened. Everyone I encountered there, from the front desk ladies (Jodie helped me with figuring out my new insurance card), James from the lab (the lightest poke I ever experienced) to my provider Sadat, are caring and friendly! My nurse practitioner is highly skilled, very patient-oriented, competent, talented professional with flawless bedside manners! I love how she’s always doing her best to be on time, never rashes you out and values your opinion. When a decision needs to be made she’s gently suggesting, never pushing. She’s also very responsive to messages on my chart and when I needed to be seen urgently she let me come in sooner.

Phyana Kiri I brought my daughter to see the dentist here and it was an awful experience! The male young dentist wearing a jade pendant on his neck was extremely impolite and showing no respect to us. I could not believe this kind of doctor exists in this beautiful country.

Aurora Bartells I cannot say enough good things about this place! They are phenomenal and have really gone above and beyond for me. Thank you all for being so kind, patient, understanding, and good at your jobs! ♡♡♡ Edit: I have been coming here for almost ten years, and since my old dr left this place went down hill. They refuse to refill essential medication without an appointment, didn’t tell me this until my medication was due, then said the soonest appointment was 3 weeks out. They are playing with people’s lives and they do not care.

Benjamin Madison Doctor made me feel like an idiot for even coming in and potentially exposing her. Im not looking to expose my illness to anyone, but I have had pneumonia in the past and wanted to make sure that that wasnt what I was experiencing this time around. She acted annoyed and short. At one point she checked my right ear, and the instrument she was using was quite uncomfortable in my ear, so I instinctually moved my head away from her, and she pulled the instrument out and when I asked her how it looked she said "I dont know, you were moving your head away." I found myself apologizing to her and feeling stupid for even taking the time out of my day to visit the clinic.

Melissa Liu My rating is for Dr. Lehman. She is an absolute gem. If you are in need of a new primary care provider, she is it. She is kind, listens to my concerns, and provides a thorough explanation of all the options. She provides supportive solutions and does not pressure me in to one direction or another, focusing on what options will fit best in to my life style. I am so happy to have moved to KP and have Dr. Lehman as my primary care provider.

Bianca Magallon This place is a complete joke. They make you pay before the appointment and that says it all. Measuring your height with boots and a hat on? The eye exam with your glasses on? They just want and need your money. They couldn’t care less about providing any service for you. I wish I read the most recent reviews before scheduling. My bank was nice enough to refund me due to the bad service. They called us a week later saying they are sending it to collections.

Melissa Brown If I could give this office negative stars I ABSOLUTELY would Dr. Mann has NO COMPASSION and her receptionist is equally uncaring. When I called them for help with my medical concern, they told me “it doesn’t matter and is not our problem” and refused to help me. All I was trying to do is get a refill on my thyroid and blood pressure medicine after they UNEXPECTEDLY AND WITHOUT WARNING closed their Orting office. (That is a whole different issue.) They wanted me to come in for an appointment, which is fine…but I told them I was completely out of medicine (i send in my refill order early to avoid issues when I go to pick up my meds, but because the pharmacy kept sending the refill request to their closed office, I didn’t realize that it didn’t get filled until I went to pick it up) I asked if they could send over permission for the pharmacy to give me a few to get by. I was told no; then I reiterated that I didn’t have anymore medicine that is when I was told it doesn’t matter and it was not their problem. Uncaring and unprofessional.

Tarron Do not waste your time. I read a bunch of reviews but decided to give this place a call anyway because they take my insurance and maybe they will have a provider to see me soon. They do not have an appointment available until November and thats not even with an MD. She said most are all booked out until February. When you have staffing issues so bad that your next available appointment isnt for 5 months, that means your management team from the top down in incompetent and doesnt treat their staff well so they cant keep doctors on staff which means you will not be provided with thorough, comprehensive treatment no matter what the your issue is.

K. D. Dont bother with this facility; they will schedule an appointment, and confirm said appointment with you multiple times, only to cancel when you show up. If the team is this incompetent, I wouldnt take medical advice from them. Do yourself a favor and choose any medical group outside of this one. After multiple confirmations, I showed up only to be told their DO “Doctor” canceled my appointment when I needed medical attention and could have seen ANOTHER real doctor. These incompetent clowns wasted my time with an uncaring and callous staff that has a 100% I couldnt care any less attitude. They excel only in the areas of incompetence and motivation to provide abysmal customer service. I would fire their management team, retrain the staff, get new doctors, and keep anyone who can show up on time as a start. They even confirmed the day before to me via text! Yes, I am sending them an invoice for what amounts to the doctor not showing up to my appointment, wasting my time taking off work, traveling to them, and the fact I now have to bill them.

Ang My partner was transferred from Urgent care to this hospital for surgery. They were simply wonderful, everyone that came to talk to us and help my partner always introduced themselves and informed us what they were doing which put us at ease knowing what was happening at all times. My partner has extreme anxiety and did not like pushing the call button for assistance. The staff made sure to remind them often to push it for any help and asked if they needed anything every time they checked on them. Super attentive and caring. It really put us at ease knowing there was always someone to help if anything happened.

Tray L Update:::::for surgery center: Excellent. Wonder staff and care 10 out of 10!!!!! For ER! Horrible. Disgusting rude receptionist right now. My family member came in with full-blown gallbladder attack. Was on the ground puking. They stuck her in waiting room and said it was a 4 hour wait. So she went to st Anthonys desperate for help. They sent her back and shes been there 3 hours. Social worker ignoring them two hours. Im filing complaints with proper authorities. She needs to lie down. The receptionist was snippy ride pompous uncaring and yes I lost it on her. Ill be speaking to an attorney. My family is still sitting their. No patient advocate is there. I asked to talk to charge nurse. She said no. They came from st Anthonys with admission Papers room unattended for 1 hour. Supposed too be admitted