Overlake Clinics Downtown Bellevue Urgent Care - Bellevue (WA)

1 /5 Cameron Howe: Have had great experiences with Overlake facilities in the past. However after visiting this location I’m not likely to return. Went in for joint pain. Check in was fine, it wasn’t until after my vitals had been taken that they decided to not take my insurance. The lady at the front desk came back to speak about it. I told her I was fine to pay out of pocket if needed. During that conversation the price went from 150$ up to 250$ so at that point I wasn’t really comfortable with them having access to my card number. Seemed like they were gonna run the bill up if given the chance. On my way out she asked again if I wanted to pay out of pocket which stated again that I’d be happy to if she’d just tell me how much it will cost. She was unable to do that so I left. Very weird atmosphere in there.

1 /5 Fred Ruiz: I visited this clinic yesterday due to significant pain and swelling in my lower abdomen. After undergoing several tests (urine, blood, and multiple X-rays) over the course of more than an hour, the doctor simply said, "I think youre fine, just take Ibuprofen or Tylenol. If the pain worsens, go to the emergency room." This response was vague and dismissive, especially considering the circumstances. After reviewing my blood test results at home, I noticed several markers indicating my body is actively fighting off an infection—something the doctor completely failed to address. Was my test data even properly reviewed before speaking with me? An infection cannot be treated with over-the-counter painkillers like Ibuprofen; it likely requires antibiotics. This oversight is UNACCEPTABLE. It not only puts my health at risk but also undermines trust in your facility’s ability to provide competent care. I havent received the final bill yet, but I will closely scrutinize it and escalate any issues with my insurance company if necessary. This experience has left me with the impression that this clinic prioritizes profit over patient care, and I hope you address these serious concerns.

1 /5 Cristiano Ronaldo: Came for urgent care. Waited outside for 30 min. After taking vitals they locked me in a room for 1.5hrs. After 1 hour I got out they said doctor will come soon. Had to wait another 30 min. No urgency at all. The problem is there is probably just 1 doctor attending every patient. They are severely understaffed. Also misdiagnosed me. I would recommend to look for another urgent care.

5 /5 Max Fischel: Had a very good experience here. I walked in on a Saturday morning with a high fever and severe headache, and they got me in with hardly any wait. The nurse was friendly, and Dr. Tsai was super professional and helpful. Great experience overall.

1 /5 Van Pham: This review is in regards to the billing issue I have from a visit at this facility. They need to get their billing process organized and thoroughly documented. I got persistent issue with them NOT being able to even SUBMIT A CLAIM to my insurance and it’s been 2 years since the visit in 2023. First they mailed me a letter saying my insurance ID was missing. So I called their billing and the representative apologized since he actually found my insurance info. A claim was just never submitted so he told me to disregard the statement, AND I’m positive that he verified my info again just to make sure. He assured me it will be taken care of since the info were verified and correct. A year later, they hit me with a full uninsured balance again. First a rep said “your insurance was rejected” but couldn’t provide a reason for the rejection. So I checked my claims portal there was no history of this claim ever being submitted, let alone being “rejected”. Then another rep came in passive-aggressively told my insurance ID was missing, there was “no response” from me so it got pushed back to my statements. Do they even keep track of any patient communication or their own billing process? I provided my info, again, just to get it over with, they said to check back within a few weeks after the claim has been processed. A few weeks later, I got a statement with the full balance AGAIN! Frustrated, I called my insurance directly and they confirmed, there was no record of them ever submitting a claim to my account. I had my insurance CS called Overlake billing, and for the n-th time, I hope this will get resolved since there should be no way that they have the wrong/missing ID now that my insurance rep personally gave it to them. I feel like their quality has gone significantly down with others also leaving bad reviews recently. I will just stick with UW Medicine going forward.