Overlake Clinics Newcastle Primary Care - Newcastle (WA)

5 /5 Gregg Sloate: I am a new patient at Overlake at Newcastle Commons as of April, 2024. I have already had several visits due to my medical issues, and feel very comfortable and good about going there. My primary care physician, Dr. Gregory Maddox, does an excellent job. Hes clearly very knowledgeable and experienced, keeps up with the latest medical research, and as always, is easily capable of answering my questions, also takes the time needed to do so. He seems to genuinely care, and he also seems quite interested in educating; maybe thats in response to my obvious desire for education, but one way or the other, he provides all the information I am seeking. He is also quite cheerful and pleasant to deal with each time. The nurses, medical assistants, and other support staff there also seem to be of high quality, medically knowledgeable, reply to emails fast, and are very pleasant and helpful. That extends even to the reception area people who check us in. In fairness, this is the very first medical practice Ive been involved with since the advent of emailing with medical providers, where the doctor virtually never responds to emails sent specifically to him-- its nearly always a medical assistant or a nurse who replies-- which I dont like. But I have learned that its the cost structure that causes this to be necessary. Along these lines, the lab there seems a bit bare bones-- one even has to make an advance appointment just to get a blood draw done as per doctors orders-- but on the other hand, the results always come back fast, usually that same night. Overall, Overlake Clinic at Newcastle Commons does a very good job, and I feel that my medical care is in fine hands there. Recommend highly.

5 /5 Amar Pradhan: Appreciation for Dr. Maddox, and Overlake Newcastle Staff My family and I have been visiting this facility for over four years, primarily due to the exceptional care provided by Dr. Gregory Maddox. Dr. Maddox is undoubtedly one of the most knowledgeable and dedicated doctors in the Bellevue and Newcastle area. He takes the time to truly understand his patients needs and concerns, ensuring they receive the best possible care. Even in emergencies, Dr. Maddox has gone above and beyond, accommodating us despite his busy schedule to thoroughly discuss health issues, provide guidance, and prescribe medications or recommend specialists as necessary. His patient-first approach is both admirable and deeply appreciated. I also want to extend my gratitude to Nurse for his outstanding support. He works seamlessly alongside Dr. Maddox, and their collaboration ensures a smooth and effective care experience. Together, they make an exceptional team, which greatly enhances the quality of service we receive. Additionally, I’ve noticed positive improvements in the front office staff at the Overlake Newcastle Primary Care. Their professionalism and efficiency are a welcome change and contribute to a more pleasant overall experience. Thank you for the excellent care and dedication to patient well-being. Please continue the great work!

5 /5 Christine Curtis: This clinic, most especially Dr. Hsie and Medical Assistant Ashley, are just the utmost caring and knowledgeable professionals in the medical industry. They always and consistently provide the highest quality of care and often exceed my expectations. The whole staff in general is just amazingly caring and compassionate, always courteous and very professional. The follow up care is always top notch. They again exceed my expectations with always ensuring that I am well informed, and making certain that my follow up care is scheduled in a timely manner. As a patient, I have extensive experience with various primary physicians to include specialty clinics. I can honestly attest to the level of care one can expect and receive in the medical field. Overlake Newcastle Clinic is a rarity these days, you will be hard-pressed to find the high quality of care and compassion that this clinic in particular strives to provide to all there patients on a consistent basis.

5 /5 Mary Pat Reeves: I just love Dr. Maddox--he makes you feel like you are his only patient and that hes got all day to answer questions and give a thorough exam. The staff is great, too, as well as the nurses & phlebotomists.