PeaceHealth Fairhaven Plaza Primary Care Clinic - Bellingham (WA)

2 /5 Katie: Like G Penn posted- I loved this location and I love my doctor- for years I have been super happy here- and then recently they changed their billing practices in such a way that my every appt- no matter how short, straightforward, and simple- is billed as “complex” (which is not covered by my insurance) so what used to be a $15 copay is now $50. When I brought up the issue to my doctor she was completely unaware- it seems like a billing practice change that has been not at all communicated to staff (which still estimate appts at $15) or doctors or patients, which in my mind violates the no surprises act and is completely unethical. Realistically, I know I need to switch medical practices but that really is a disappointment after building a good relationship with a doctor.

2 /5 G Penn: I really like my doctor, OShaunessy, but I am TOTALLY FRUSTRATED, with the billing and not being able to get answers!! I had my Yearly medicare WELLNESS visit in December 2024. Has ALWAYS been NO CHARGE. THIS time $10. Was tacked on, apparently owed by ME. NO EXPLANTATION. Billing is impossible to get hold of. Then in early January 2025 I had another appointment to discuss ONE thing. I paid my deductible, like a good little girl. Then I received a bill for $50. As my visit was coded as COMPLEX!!!!! What does that even mean???? No explantation and apparently nobody knows a thing. I am unable to get into the portal. I AM COMPLETELY FRUSTRATED and I REFUSE to pay without explantation! My appointment in January was probably 10 - 15 minutes and ONE thing was discussed!! COMPLEX! NO TRANSPARENTLY HERE! I rated 2 stars instead of 1 because I do like my doctor, BUT....ANSWERS PLEASE!!

5 /5 Haley Jarret: I really like the care Ive been getting here. My physician, Dr. Cao, is very kind, knowledgeable and professional. I feel heard and I dont feel rushed. I also dont have to wait too long to be seen. Ive had a good experience.

1 /5 Austin Mccarter: They dropped me after being an established patient. My peacehealth neurology department is great don’t use these guys they will drop you without letting you know first and now I need to see a walk in for my son and me to check for pneumonia. They will play smile car salesman with you then drop you from their charts without notice. Just want everyone to be aware.

1 /5 Brittany Weatherby: I saw Jennifer Eichhorn ARNP to establish care since my previous provider does not take my insurance any longer. Prior to seeing Jennifer, I was going through a rough time and I saw my aunt who is also a ARNP. My aunt ordered lab work and put me on some supplements in the interim before I could see my new provider Jennifer in April of this month. When I saw Jennifer Eichorn for the first time, the first thing she said to me is how “unethical” it was of me to see my aunt and immediately judged me for it. I was also judged for having anxiety and taking Xanax daily for it. Not once did she ask me what causes my anxiety or how long I’ve been dealing with it. She didn’t even ask me why I even saw my aunt to begin with. She was too busy clicking away trying to locate my old records that she could not access. I’ve had this appointment scheduled for four months if they needed records, they should’ve obtained them prior to my appointment. Or even better, the provider Jennifer could’ve got to know me and asked me questions. She was in and out of that room in 19 minutes for a new patient appointment. I have been a certified medical assistant for 12 years, even scribed for several providers in my career and I have never witnessed anything like what I felt today.