Providence General & Specialty Surgery - Spokane - Spokane (WA)

5 /5 Jimmy Frando: I had surgery earlier this year in March. I was scared and nervous but Dr. Horn and her staff provided such great care and made me feel safe and comfortable the whole way through, from consultation to post-op recovery. Dr. Horn was very professional, explained the entire process for me, and was very patient with answering my many questions. She did such an amazing job and I now feel so much better than I did before my surgery. Her staff were also very caring and very efficient with getting me checked in and going over my medical history and allergies. I am so thankful for everyone there and I would not hesitate to ask for their help again in the future if need be. Thank you again Dr. Horn and staff for your timely and professional service. I really appreciate all of you!

1 /5 Sadie Whitehouse: I have had multiple surgeries at different hospitals, and my tonsillectomy at Columbia Surgery Center is by far the worst experience I have ever had. The lack of empathy, customer care, pain management skills, after care, literally everything was awful. I did not interact with a single medical worker in my time of over the phone scheduling to surgery to after care that was any help or showed any sort of care for patients.

1 /5 Lindsay Hernandez: All 3 of my kids just had their tonsils removed here, and though I will say the surgeon was amazing and the after care was amazing, I have to give a 1 star because the anesthesiologist traumatized 2 of my kids. They wouldn’t let me go back when they took my kids to give them gas to put them to sleep. I trusted that my young children would be in good hands and that the adults in charge would make my children feel comfortable. I was wrong. When 2 of my kids woke up the first thing they told me was that they got scared and tried to take the mask off and the “guy” (anesthesiologist) held the mask down on their face until they fell asleep. Now my children are traumatized, they will never forget that! How horrible and unprofessional! I’m absolutely disgusted that anyone would do that, and I can only imagine how many kids that happens to. Make sure you insist on going back with your children, don’t make the same mistake I did!

1 /5 Chrissy Scott: My daughter had horrible after care experience when she had serious complications. She was experiencing significant pain and bleeding. When we called the emergency phone number they stated “I don’t know what to tell you.” We took her to the ER and she had 2 ruptured arteries and 200 ml of blood in her stomach. She had to have emergency surgery to stitch both arteries, cauterize them and remove the blood from her stomach. When I called Dr. Malone’s nurse, Tonya, the following day, she was rude and downplayed the complication stating that my daughter did not have surgery, that it was a procedure. She would not prescribe more meds that the ER doctor recommended. A little kindness and compassion would have been appreciated. She was so out out that I called. Dr. Cruz the emergency surgeon that came to the hospital to perform the surgery was kind and continued to check on my daughter to make sure the pain was under control before going home Dr. Malone prescribed 3 ml of OxyCodone that didn’t touch the pain. I called Tonya a number of times to see how to help with the pain. Dr. Cruz made sure she was not going to be in pain once leaving the hospital. Please consider other surgery centers before going to Columbia.

5 /5 C: I recently had two hernias repaired by Dr. Horn, and I am so grateful for the incredible job she did, alongside the entire care team. The whole process a breeze, I recovered quickly, and Dr. Horn’s obvious knowledge and skill put me at ease from start to finish. Thank you!