Providence Obstetrics and Gynecology - Spokane - Spokane (WA)

1 /5 Hannah Huggins: Disappointed with the Lack of Care and Compassion I had a really disappointing experience with Spokane OBGYN. I was experiencing bleeding along with a positive pregnancy test and wasn’t sure what to do. Not feeling like it was an emergency, I called their office three separate times in one day in hopes of speaking with a nurse and did not hear back until much later in the afternoon. When they finally returned my call, I explained my situation, expecting some guidance or reassurance. Instead, I was told to go to urgent care just for a pregnancy test—something I could have done on my own. I asked if I could at least schedule an appointment in case things progressed or changed, but the person on the phone first said yes, then retracted the offer, saying they “wouldn’t know what to schedule it under” since my pregnancy status was uncertain. This was incredibly frustrating—why not just get me on the books and figure it out later? Even if it was just for peace of mind, some level of care and support would have made a huge difference. I had hoped this office would be a place I could turn to for questions, concerns, and guidance, especially since I had never experienced a possible miscarriage before. But instead of feeling supported, I felt brushed off and disregarded. Even though this wasn’t an emergency and I was still in very early pregnancy, I did not feel like I was treated with care, concern, or compassion—which is the bare minimum I would expect from an OBGYN office. I won’t be returning, and I wouldn’t recommend them to anyone looking for a provider who genuinely listens and supports their patients.

1 /5 K B: Made an appointment for an annual exam for 1:40 and was told to arrive at 1:25, which I did. I was called back around my appointment time, the nurse checked me in and was told to strip down to wait for my NP. It wasnt until 2:18pm that a different NP came in and said she would do my exam and then my regular NP would come in after. I had to pick my kid up from school at 2:40 and it is almost a 20 minute drive. The NP that saw me only did a breast exam (not sure why I had to be completely naked for this) and no pelvic exam, then my usual NP came in to ask if I had questions which I had ZERO time to ask at this point since I was already very late to pick up my kid. I scheduled this appointment with plenty of time to be seen and get to my childs school on time. I find it very unprofessional to ask your patients to come in 15 minutes early but your providers to be so behind that I wasnt seen until almost an hour had passed from my original arrival time. If you expect your patients to be early or at least timely, I expect the same professional courtesy. Im sure I was charged an upwards of $200 for this annual exam turned breast exam. I am overall very disappointed in the lack of care I received today, how late my NP was, and there being no communication about the long wait.

5 /5 swilli4441: I can not say enough good things about my experience. Dr. Hechtman was my main Doctor but Dr. Ruth delivered our baby and they were both amazing. The nurses during and after delivery were so wonderful. I would recommend this practice to everyone.

1 /5 Karissa Harris: Do not go here, I would never recommend here for anyone, I was going to Dr. Ruth, I do not recommend, she’s neglectful, doesn’t care about her patients or their baby(s). She’s never available or they call you last minute to reschedule because she’s not available. Her CMA is also horrible, I’ve never had extreme low blood pressure and get my blood pressure taken every day by professionals in a clinic and I know my body she’s not accurate and very rude. If you have any previous medical issues I would stay very far away from here and this Dr.

1 /5 Heather Davis: The absolute worst experience I have ever had at a doctor’s office. My first appointment I waited 20 minutes to be told my doctor (Dr. Ruth) was gone in surgery and to reschedule to a new day after taking PTO and almost 2 h off in total to be there. I waited an hour for a Pap smear the next Time. I then waited 55 minutes in the office past my appointment time just to sign a consent form for surgery. But she seemed good so I didn’t complain. Her incompetence and practice of care below standard were soon to follow that I will not detail at this time. RUN