Steck Medical Group - Chehalis (WA)

1 /5 Helen E: Steck medical used to be a great place to go. Ive been going for well over 20 yrs and today I was rudely told by the receptionist that my doctor only was there for 1month and left and I need to go elsewhere. Nothing nice about it. Just to bad go away attitude. I had called on a different issue 3 weeks ago with no call back. No letter stating my provider left. No letter letting me know that my old provider, Dr. Lee, had left either. I used to get a letter letting me know my provider was leaving and to call and make arrangements to see a new provider. Steck Medical has had a problem keeping providers for sometime. They dont pay female providers the same as male providers. This is the reason why I lost a great provider to a clinic in Tacoma. Even their Urgent Care hours has gone down.

1 /5 Terry Myers: When my doctor left their practice, there was no notification whatsoever. I found out when I went to get a prescription refilled and could not without finding another doctor, which took a long time.

1 /5 Holly Weitz Birdwell: Been a patient here since 1997, and every time I get comfortable with a new doctor, they leave.. Then starting over getting to know a new doctor again is frustrating a bit. Today is my last visit. Unfortunately, my doctor I had seen 2 visits, has now left the clinic.. I had run out of my daily medication 2x days ago, and was told to go to urgent care there, that theyre open until 5pm.. I couldnt get there until 4:30pm today, but was turned away. There was 1x person in waiting room, but the lady at the desk said they had 5 patients to be seen and couldnt help me. Also, that they wont be able to help me with refills in the future either.. They confirmed my last doctor was no longer there, and there was no one else I could see at that clinic now. That I will need to go somewhere else to find a new doctor. She then tells me that they DID call my my medication to be filled already the day before.. No one notified me of that, and I had gone 2x days without that prescription.. Smh.. I suppose its time to move on anyways, and wish I had sooner.. So frustrating. Sorry to say, but dont waste your time trying to get help here.. You will end up with a headache.. Goodbye Steck Medical, good luck..

1 /5 George Stone: As with so many others recently, Steck Medical Group has been a huge disappointment. I understand that it can be hard to maintain a medical staff in rural areas, but when this issue is compounded by poor communications and patient management, it is inexcusable. My recent experience with Steck includes failing to renew prescriptions, failing to notify me that my provider had left, failing to notify me that I would need to find an entirely new medical office, and failure to provide any assistance in finding one. I only discovered all this when my prescriptions did not renew as usual and I went into ask about it. I’m relatively healthy and young enough to address all these issues myself, but my 92 yr old mother who was also let go by Steck when her provider left was left totally on her own to find a new provider. She has me to help her but I feel for those who have no outside help, because Steck clearly doesn’t seem to care.

1 /5 Mary H.: This was the only place I could find locally last year that was taking patients. I had a decent report with Dr. Lee, got my asthma & weight under control and was working on figuring out an issue with some scar tissue when he was abruptly let go from the clinic. I was not told about this until I went to the UC to get a medication refilled because I wasnt going to be able to be seen before going on a trip. About a month later when I was scheduled with his replacement I showed up only to find out that he quit the day before, they left me a message this time but because it was the day before I thought it was a reminder call so I didnt take it (I was at work) and I just responded to the confirmation text and moved on with my day instead. I had to get my medication refilled again in the UC. Then recently my friend calls me to tell me that they other Dr they brought in is not going to be working as a PCP anymore and will only be seeing patients in the UC, so all those patients (not me fortunately) have no doctor now either. Ive moved on and wont be returning but this has been such a blow to our already struggling community when it comes to Healthcare. They are now advertising that they will have the UC open 7 days a week, yay for that I guess, but leaving all these people hanging has been very crappy. Of note, my husband was never notified that his Dr was let go from the clinic, while we are in the same house it is the responsibility of the clinic to notify patients and not just assume other household members will do this.