The Doctors Clinic - Ridgetop East - Silverdale (WA)

1 /5 M S: Worst customer service ever. 1 July 2022, I checked in 2 hours early for my appointment just to pee in a cup for a pre-employment drug test and was told by the receptionist that I needed to wait until my appointment time. No problem, I waited and still passed my appointment time until I asked the receptionist why it was taking too long for me to get seen, and she started to have an attitude with me. This is just to go pee in a cup!! Receptionist needs to go back to learning how to provide quality customer service.

5 /5 Rachael Alamos: This is the best urgent care I have ever been to! All of the staff was very nice, friendly and thorough. We waited in the lobby to be called back to a room for only 5 minutes. The doctor was in the exam room within 5 minutes. The doctor was great! He took the time to explain to my children the illnesses that they had and what was going on in their bodies to make them feel sick. He was awesome! Every time my family needs to be seen at an urgent care Im coming back to the doctors clinic urgent care in silverdale every time!

1 /5 R BG: Incredibly rude front desk staff here. One in particular, (did not catch her name) was rude, and interrupted me as I spoke. Went in for routine x-Ray prior to being seen by specialist. Checked in to front desk, stated I was there for an X-ray, was interrupted and asked my date of birth rudely, gave that information and was told to “have a seat” I replied “Thank you” and her response was a snotty “mm-hmm”. When the X-ray tech called me back and I walked by the front desk this receptionist made a disgusted noise with her mouth and gave me a dirty look. Not entirely sure what her issue with me was, but clearly the Doctor’s Clinic needs to retrain their front desk staff on courtesy. On the other hand, the x-ray technician was super friendly and nice.

1 /5 H K: Absolutely worst experience of my life. I was told by my doctor to come here due to my bleeding and cramping at 11 weeks pregnant. I walk in, very kind because Im trying to not only seek medical treatment for me but for my unborn child. The reception was the absolute worst. I dont know if I walked in a bad time but she gave the cold dead fish eyes, smacking her gum and literally told me "um yeah (smack smack) we dont have the stuff to help you here like ultrasound stuff so youre gonna have to somewhere else (smack smack)". But I was told by my doctor to come here for even blood tests or something. "Yeah um, your doctor was wrong sooooo". Are you kidding?! The other receptionist didnt even bother to intervene. Im bleeding here and youre denying me any sort of medical treatment. Thanks! This hasnt been the only time theyve treated my husband and I this way either. Horrible service. Its a little pathetic when a veterinary practice has better customer service than human practices.

1 /5 Betty Johnson: Went there after a bad fall. Have a metal rod in my leg from recent femur fracture. Having SEVERE pain and horrible spasms, so I was worried I injured it worse, or damaged surgery. They actually FORGOT I was there! Almost 4 hours waiting, and listening to staff talking outside at desk saying I probably left AMA because I didnt get pain pills...which I NEVER ASKED FOR! Just wanted to make sure my leg was ok! Was a nasty fall! I am also disabled. To be treated like that is absolutely APPALLING! My friend that was with me heard the nasty comments also. The MD was awesome though. He apologized for forgetting about me. Other staff, I would give ZERO stars if possible!