Total Care Clinics - Richland (WA)

5 /5 atiragram mai: I visit the office in Yakima, WA (which is also great), but I have spoken with Janelle in billing (Richland office) a couple of times. She is an excellent listener and problem solver. I have full confidence in her desire to help others and her ability to do so. She’s a lovely person to work with.

1 /5 Hardy Tim: I scheduled an appointment 5 months in advance. About a week later I received an automated message telling me that my appointment was canceled and that I need to contact the office to reschedule. I did not call to reschedule and they continue to send me automated texts and phone calls. Enough already! If you cant be bothered to pick up the phone and call your clients or potential clients then you will not be receiving my business.

1 /5 Amara Lewis-Holloman: I never set 1 foot in this building. I had one phone call the last name. Lewis should stand out. I made an appointment and cancel it in the same day because the person that made my appointment was extremely rude and unprofessional today is Friday, November 8. I made the appointment for December 6 at 2 PM And I canceled it this morning. I’m glad that the person that made the appointment don’t know anything about me. First I was spoken to like I don’t know what to do then she did not comprehend that. I am a patient transfer to add more insult to injury. She put down a doctor of her choice not the doctor that I’m actually seeing this company needs to pay attention to who they’re hiring I am a CNA in training and she did everything wrong When she picked up that phone. If you are having a bad day, you need to clear that up with your boss. Taking time for your mental health should be a priority and if you cannot hear when someone is speaking on the phone, you can politely ask them to speak up so you can hear them better but to talk to somebody like they’re not intelligent or cannot comprehend. What is going on is very rude and disrespectful. As soon to be nursing assistant these are things I would never do on the job because I who pick up the phone will be seen as the face of the job you guys have a blessed day.

1 /5 Amber Rogers: TCC has the worst front staff I have ever encountered ! They are rude and disregard any health concerns I had at all. I called to make an appt. Because my husband was just released from the hospital and was told to follow up with his primary physician. He had a skull fracture, broke both sinus bones, severe nose fracture and 10 stitches in his finger. I was told our system is down right now, I will have scheduling call to get home in very soon (since My husband TCC current Dr. Decided to do all appts by FaceTime). (Bigest insurance scam if you ask me) I asked to have him see my Dr. Scott Roberts who is booked through June for new patients.that was almost a week ago, and I still have not heard anything! Absalutaly rediculious! My own appts get canceled quite often. I get a voicemail, after waiting a month to see my Dr. That my appt was canceled.....this happens 3 times to me within a few months. I had to call them. I am so disappointed in WA Healthcare. I work as a Healthcare receptionist, these ladies need some services customer service training! I will be looking elsewhere, even out of Tri-cites if I have to. I have to many health issues to mess around with incompetent Healthcare employees

1 /5 Shane Brule: The absolute worst. They love taking your money and not ordering your perscriptions. You think you can call them you cannot. They use a 3rd party system. They took 150 and did not refill my prescription. I left 6 voicemails with there 3rd party system. They never got back to me. I had a day off and called them a 7th time. This time I calmly stated I have today off. Either give me my money back, or get my prescription. Since you haven’t answered I will go to you office and hang out all day until someone answers my questions. They called me back 15 minutes later on that one and said they ordered my perception. They did that day and express shipped it. They were late on 3 refills. After the 3rd I left. Do not go here if you have important prescriptions. I would give negative stars but I can’t.