UW Medical Center - Northwest - Seattle (WA)

1 /5 Muir Brayden (Bam): Absolute disaster of organization in the billing department. My wife had a miscarriage due to a molar pregnancy, and after we had done the inter uterine aspiration to remove the tissue, they incorrectly had her do fetal labs. We wrongly assumed it was blood tests to follow up on the molar pregnancy, because those were ordered as well. We have tried many times the last 6 months to get the incorrect charges waived talking to the Lab, our doctors, and multiple different billing departments, who all just played hot potato to the next person. No one knows what they are doing and they expect us to figure out the system? What a joke. They wanted us to get a waiver form signed, we asked our doctor and they had no idea what this was, but assured us they would look into it and get it taken care of. They didn’t. A month later, my wife still had the billing department after her for the lab charges, and a constant reminder of the physical hell she’s already been through. We ended up paying the bill for blood tests on a fetus that didn’t exist, just so we don’t have to live another day being reminded of what a terrible experience this has been. It shouldn’t be our job as patients to fix your mistakes as a healthcare unit. Figure it out.

1 /5 Sue Ellen White: I was referred for a procedure here and called the number provided to schedule an appointment only to reach a voice message that sounded in voice and tone as though I’d reached either the morgue or HAL 9000. After a month, still no return call. Fortunately, my doc sent me elsewhere where they promptly and cheerfully answered the phone. I will never use this facility.

1 /5 R Lane: Pharmacy botched my organ transplant anti-rejection meds twice in one week. I simply would not have got those doses if I would have not taken the initiative myself. Nurse left IV connected to me for hours with machine turned off. Told the other nurse she was not to disconnect my IV because I was not her patient. Cafeteria cooked the lettuce, tomato, onion, and pickles for the sandwich. Caesar salad no dressing, pulled pork sandwich no bread, refused to give me chicken with the chicken & pasta entre sayingng it would be 2 entres. . .it is part of the same dish. Would not cover fruit or vegetables on tray. Too much.

5 /5 Caz: Had to go here for a bad bout of pneumonia the other day; staff were exceptionally kind and helpful to me and my spouse, and notably also saved my life. Proud of and incredibly thankful to all those nurses and doctors - the UW system is a good one.

1 /5 J M: AVOID! Worst lab experience Ive ever had. There was nobody at registration, I had to call to check in. I was made to wait for an hour as other people who came after me were repeatedly seen ahead of me. I called the lab and they told me to keep waiting. I had to talk to the lab tech to actually be seen. I dont know whether this was due to gross incompetence or discriminatory malice but either way, horrible experience. I will never return to this place. Worth noting that they were out of crappy surgical masks in the lab area, and one of the facilitys exterior sliding doors was broken (I had to open it manually). The place is a disaster.