Walla Walla Clinic: Main Campus - Walla Walla (WA)

1 /5 Kat Rodriguez: This clinic is the absolute worst I can not believe we stayed as long as we did. Starting when my oldest son was young a doctor calling him fat. We finally moved him out and got a new amazing doctor. Than my youngest son most recently last few years since he was born a year later had a bad reaction to the MMR vaccine his doctor ordered a referral. Months later after I contacted them about it they said oh there is no one who does it but we will try Yakima so we waited again. Later he was diagnosed with alopecia also referral sent when I asked about the first referral they were brand new to the information finally a while later they said oh we know what’s going on now we will have to send you to Spokane or Seattle. I said ok that will work months later STILL WAITING. Today we go in for a yearly check up for my teen we have waited over a month for this check up as there is some pressing medical questions the receptionist was absolutely rude. The girl she was training looked embarrassed ( don’t worry girl you did great!) but the girl training her was rude rolled her eyes and tapped her feet like she was very bothered by our presence. She stated “we don’t take that insurance “ we have been at this clinic for a long time and have had this same insurance for over a year! What do they mean ? My son has been seen last few months a couple times even nothing was said then either, we didn’t receive notice of this change from the insurance or clinic. Than she proceeded to say out loud for the whole office to hear UNLESS YOUR KIDS ARE IN FOSTER CARE OR ADOPTED NONE OF THE DOCTORS WILL SEE YOU. 2x in 3 min she said this out loud. How embarrassing God forbid there be a child in Forster care or adopted ( forgive yourself for that one girl) After they consulted with a seasoned receptionist about our insurance we were asked to fill out forms to request a change in insurance, I was sickened by this service by this girl all around I decided to just walk out. Now my teen who needed to be seen by her doctor will have to wait for a new doctor elsewhere. My preteen will now miss out on basketball because she won’t have a updated Sports physical done in time ( her appt was previously scheduled for this coming Friday 1/17 that was also made over a month ago. Shame on you Walla Walla clinic for this treatment shame on you for training new employees how to invalidate emotions and discriminate against people who are not adopted or in foster care and for calling out anyone who may be in foster care or adopted. I know first hand how it is to be understaffed but you can not be so desperate to allow snotty, uneducated employees represent your clinic. Do better , be better, treat others with respect.

1 /5 Kvargas: I am appalled and saddened by the behavior of the receptionists at this clinic, especially towards seniors. Most recently, the Orthopedic receptionist for Dr. Wilwand, Kiara (I believe was her name), actually attempted to *yell* at us when I commented that her claim that she couldn’t locate certain records of my mother’s did not make any sense. Her coworker eventually stepped in, and located the records within *minutes*. The receptionist Kiara tried to claim my mom was mistaken (she wasn’t as evidenced by Kiara’s coworker who quickly stepped in to locate said records). In response to this Kiara raised her voice at my mother & I. When I quickly told her to lower her voice, she changed her behavior, but two other coworkers witnessed this and stayed silent, likely unsurprised. Other reviews mention similar issues with locating records, suggesting the clinic struggles to keep track of records and referrals. The system seems disorganized, and the receptionists are often flippant when confronted about it. If you have a senior loved one here, advocate for them to ensure respectful treatment. The other thing that seems telling is that several doctors seem to leave this clinic after 1-2 years or so.

5 /5 Kittee Custer: Im sorry to read so many bad reviews about the Clinic. Ive had only excellent encounters there, from the receptionist to every nurse and doctor. The "walk-in" clinic used to be exactly that, but since COVID changed the face of the world, the Clinic hasnt been able to get staffing to support actual walk-in traffic. That also affects scheduling any procedure. I agree that the voicemail system is agonizingly slow, but you can always hit 0 and speak to a human. Never encountered rudeness from anyone, and Ive been there a lot. Im grateful for the care and the service I receive.

5 /5 James Baker: Ive always had fairly good and consistent experiences with the clinic - maybe a few hiccoughs here and there - but these five stars are for the billing department in particular. They havent been able to solve every single one of my problems but when they can, theyve shown that theyll go the extra mile to do so.

1 /5 Janet Harper: This clinic has the rudest staff I have ever accounted before. Try to make a appointment get the run around for weeks. Then they hang up on you when you dont understand. One calls says everything is good the next call says they are not taking new patients, I have had to go there before, Im not a new patients. Very hateful. There is no accountability for their negativity, thats why they get away with this.