Terra West: After smashing my hip with a 40 pound piece of concrete and being an excruciating pain, I waited in the lobby for 5 1/2 hours to be seen after they told me 2 hours.Only to have the doctor, tell me “you have bones in your hips and sometimes when you bump them, it hurts” and to write me a prescription for some Aleve. I could care less about the prescription. He never even looked at my hip. He didn’t look at how I could stand on it. He literally never even touched the site of injury or looked at it Absolutely pathetic. My vet takes better care of my dog. I’m so disgusted with the lack of care in this office. It’s appalling. I wouldn’t recommend it to anyone.
Katie: Like G Penn posted- I loved this location and I love my doctor- for years I have been super happy here- and then recently they changed their billing practices in such a way that my every appt- no matter how short, straightforward, and simple- is billed as “complex” (which is not covered by my insurance) so what used to be a $15 copay is now $50. When I brought up the issue to my doctor she was completely unaware- it seems like a billing practice change that has been not at all communicated to staff (which still estimate appts at $15) or doctors or patients, which in my mind violates the no surprises act and is completely unethical. Realistically, I know I need to switch medical practices but that really is a disappointment after building a good relationship with a doctor.
Lissa Duvall: The worst. I was told that I needed anangiogram and that it would be a diagnostic test only. No one ever discussed stints with me. Stints were inserted with out ever consulting me.
Since then it has been difficult to impossible to get any information. During a recent appointment I was prescribed a medication that I had an adverse reaction to only one month earlier. I have phoned every other day to try and sort this out. One week has passed and I am going to phone again today.
I am trying to get in to a cardiologist in Seattle. I am pretty sure that I will die if I stay in Bellingham.
Will K: Only critique is the lobby, which I had to wait for two hours in severe pain (I needed emergency appendix surgery). I know it’s a tough work around as it can be hard to base the severity of everyone’s injuries, but there has to be a better way to deal with those situations. Once I made it into the ED, everyone was absolutely lovely. The surgical team was very informative, and made me feel safe throughout the whole process. Hats off to them and everyone working back there
Julie Hatch: Dr. Stackhouse is really great. I was immediately at ease with him. He explained my issues in a direct and comprehensive manner. He was confident without being arrogant, and I felt that he really cares about me as a person.
lizzy condardo: The staff her is wonderful! From the front desk team to the provider I saw their customer service was amazing! Reminder!! It’s not their fault wait times are long, they are doing their best and it shows! Great staff, I will definitely return should I need urgent care in the future.
Jill Silva: I just met Dr. Fox myself on Tuesday and he was very polite and wanted to know what I wanted to work on as far as my health. Between the two of us we came up with a plan that I felt very comfortable with. He is not pushy in any way. I look forward to having him help me achieve my health goals.
Redwood T: Im really happy to be a patient here. This was an excellent experience from making the appointment to leaving the visit. I appreciate that they have a lab on-site so I dont have to go somewhere else for a blood draw.
I feel that I was really cared for here, from everyone I met, that the doctor really cares about my health, and it was the first time in a long time where I felt like a doctor actually listened to me instead of trying to rush me out the door.
