Once Upon a Child - Kennewick (WA)

4 /5 Emmon Hig: I had a lot of reservations about bringing clothes in to sell based on other people’s reviews. This is my honest experience. I had never been to the store before and found it a little hard to find a time when they were still accepting clothes. Once I finally made it in, I understood why by noon, over 30 people had already dropped off items! The employees weren’t rude like some reviews suggested; they were just clearly busy and doing their best to keep up. The wait time was said to be at seven hours, but I actually got a text much sooner. They liked what I brought in enough to ask to see the rest, which was a nice surprise. I was satisfied with the offer. Sure, I could’ve made more selling everything myself, but I don’t have the time for that that’s why I came here. I didn’t expect a huge payout and kept in mind that they have to resell the items, too. People also need to remember that the brands and materials they bring in matter some are more sought after while others are more common, which definitely affects pricing. Overall, my experience was good, and I would definitely come back!

1 /5 yada b: I’ve never been here and I should have known better going before reading reviews. The customer service was garbage. Apparently they only take 1 bin a day? I’m really happy I gave the one that was random. I label my bins and mostly hold on to gently used pieces. There was booster that I HAD to stay close for by for? They made me and my 2 year old wait around for over 20 minutes just to offer me 4$!!! It bums me out that what seems like a good idea? Is terrible at keeping sellers and getting things off the shelf. Their stuff was over priced and unfortunately is following a thrift/hand me down trend of prices gouging. What a shame :(

1 /5 Jade Stewart: DO NOT BUY OR SELL. Very rude and poor customer service. Many of them working there have no idea what is going on and contridct what each other and the stores site and message system states. We tried to sale to them and was told they were not taking items we had even though we had never been there before. Then another lady looked through it and took a handful of items mostly with tags still on and gave us $10, what a joke. Then when looking around found a few items for our daughter and they tried to charge us double for all four items. I then refused to pay and took what we bought to sale and told them we will not be coming back to their store again. I recommend not selling or buying from them. There are much better stores around.

5 /5 Aubria Kindle: This is one of the nicest and cleanist Once Upon a Child I have been to. It is also very organized and and large. Process are a little on the higher side. There only thing I disliked was how the books were organized. They were organized by color, which makes it easy to put away but harder to look through.