1 /5 Monica Rickman: If I could give this place zero stars, I would. Encouraged by the many positive reviews, my husband took his work SUV to Auto Pro in February. His car would not start and needed to be towed to the shop. He requested the shop fix the suspected issue and address any other problems found. The suspected issue was immediately fixed but the car still would not start. The owner told us they would continue to investigate but the shop was currently scheduled out and he would fit repairs in when he could. After that it became MONTH after MONTH of runaround. We would call every other week or so to be told that they didn’t have a chance to work on it. After a month or so of that, the owner finally conceded to putting us on the schedule. He promised every time we called that he would call us back with an update, but he NEVER did. When we called, the calls frequently went unanswered. The owner also told us that they had no way to check voicemails, which was confounding. When we did manage to track him down, he told us nothing they had tried had worked and it was a “real mystery”. Finally in JUNE we decided to tow the car to another shop just up the street. This shop called us the day after dropping it off and told us the distributor was put on wrong and it started right up after correcting. It took ONE DAY to repair. They couldn’t believe the story we told them about our experience with Auto Pro. We now know that the shop probably never really spent any time working on our vehicle. I would recommend steering clear of this place.
