Best Cookies Ever: I cannot say enough good things about this place. A visit to this salon is sure to fill your cup to the tippy top and leave you feeling refreshed and wonderful. Hannah is amazing and so good about listening to ideas for a new look. She is also so talented when it comes to recommending hairstyles that are complimentary to face shape, length, features, etc. Shes the kind of stylist that you can say "I give you creative freedom!" to and youll leave happier than you could ever have imagined. Coven Hair Co is so comfortable, clean and sooo cute. A magical experience all around ✨️
Kristin Kimball: CAUTION!! Get your hair done at Roots salon at your own risk!! I attempted to get my hair cut and colored a couple weeks ago by Thom Costello.
Thom and I spoke at length about my cut and color before he started. For 3 hours he “worked”on my hair and then told me what I owed him. Surprised I said, aren’t you going to use foils to color my hair? His reply, “Oh foils are so expensive. I just gave you a reset this time. Let’s do your color next time”. Since we were already 3 hours into this appointment I agreed to this odd request.
Turns out Thom isn’t physically able to do hair anymore. He barely trimmed my ends, didn’t layer it at all by his own admission, and didn’t color it. He suddenly retired a couple days after he left my hair uncompleted and he refuses to refund my money.
I spoke to the owner of the salon whose only reaction was pity for Thom and his troubles and anger and aggression when I requested my money back. He said, “Just take the hit. Maybe one of my girls can get you on their schedule to fix your cut”. Aggressive and sexist in the same sentence. What an interesting approach to this situation.
He apparently misses the point that Thom was fraudently representing himself as a capable hair stylist while working in his salon and actively booking appointments while he was unable to hold a pair of scissors, and charging more than $200 for his “services”.
By the way, Thom still has an active online booking calendar.
Michelle Jansen: Joel is a maestro who listens and understands. His skills are excellent. I felt comfortable and safe in terms of putting my hair in his hands which is a big deal for me. I’m in my 50’s and I am nowhere near ready for retirement. This is part of my overall look and sense of self. Thank you Joel!
Kim Nguyen: Robin did a phenomenal job with my cut and highlights! And at such a reasonable price! I highly recommend her to anyone seeking a stylist in the Spokane area.
bre friends: Nichole has been doing my hair for years. I am always happy with how great my hair turns out! She is so kind and always attentive to the style I am wanting to go with. Highly recommend her for blonde highlights and haircut!
Donna Schott: Katya put tinsel in my and my sister’s hair…not only was she amazing at applying the tinsel, she’s an AMAZING HUMAN BEING! I loved my visit❤️
Casie Schuller: I moved to Spokane a few years ago and had tried 4 salons before my appointment with Lucia at Rooted and Rogue. Lucia was the first to understand what I wanted and I love my hair again for the first time in years! (I think I might even like it more than my previous favorite cuts.) Amazing! So glad I found her.
Matt Gardner: Showed up to buy a gift certificate for a Xmas gift. There were three stylists working on customers. We walked up to the front desk thinking one of them would ask us if we needed help or say just a minute. We stood there for 15 minutes and not one of them acknowledged us. I will never go back and will get my gift card elsewhere. Not good for small business Saturday!
callista west: I have been getting my hair done with Haley for years and she is amazing! The experience all around has been great! She always has an amazing attitude and makes a connection with her clients. I love my hair every time I leave! I will be going to her for all my hair needs.
