1 /5 Alice: Quoted me nearly $1400 to fix the issue with my car confirming that the work would fix the car. When I went to pick it up, they informed me that the issue I brought the car in for was completely unchanged, car still wasnt running, but the bill was now $1900 for all the unnecessary work they did. Wouldnt give me back my car long enough to get the unnecessary new parts removed.
Three illegal things in the state of WA - doing unnecessary work, lying to the customer about the problem and needed work, and increasing the estimate by over over 10% (more like 30%) without confirming with the customer.
Ended up having to deal with their corporate office who eventually sorted it out for us, but if we hadnt been persistent enough to fight them on it, theyd have just taken 130% of the estimate while having done absolutely nothing to address the problem. We agreed to pay them for their unnecessary labour, so were out $400 plus the cost of the tows there and back and were right back at square one. These guys are predators.