1 /5 Kristi Smith: I dont like to leave negative reviews, but our experience with this clinic was so stressful and bad. Our 10-year-old dog has a serious, complex, and sudden GI problem that Claus was unwilling or unable to properly diagnose, and did not take seriously.
This place has such great reviews; I was hopeful theyd be experts that care about your pets health, but it honestly felt like they were just doing the bare minimum to get through a transaction. I understand that for all the questions and concerns we had, there are countless other owners with pets that need their attention. But it honestly felt like they were just brushing us off while we were watching our dog waste away.
Our poor pups been through a lot in the past month so for brevitys sake, here are some things Ive experienced and why Id avoid taking your pet here:
The doctor told us that our dogs sudden, bloody, mucus-covered diarrhea was due to stress.
After an urgent care visit for inappetence and whimpering, they ignored the urgent cares recommendation for next steps of getting an ultrasound and a GI panel.
When we asked for advice on how to get our dog to eat since the Entyce wasnt working anymore, the doctor advised that we continue using Entyce...(another vet has told us that Entyce loses effectiveness after 4 days of use, not sure why Claus didnt inform us of this).
A vet tech on the phone told to force feed our dog if she wasnt eating.
We were lucky to get five minutes with the doctor - she was either not in, or busy, or had just stepped out when we called. We were often told she would call us back in a few hours and she never did.
They held on to fecal analysis result for almost a week without telling us, according to our dogs medical records.
They tried to give us medication for a dog named Cowboy - our dogs name is Molly. Because of this, Im almost certain that they mixed up Mollys stool sample in a similar manner and incorrectly diagnosed her with Giardia, but theres no way to know for certain.
Weve taken Molly to a more competent vet that recognized the urgency of her situation and took the appropriate steps to get a correct diagnosis and treatment plan from a specialist. Mollys finally eating again and getting the help she desperately needed. But we wasted our time (and money) and, worst of all, prolonged Mollys suffering by taking her to Claus Paws.
