2 /5 Kim Morris: Since my forced conversion to Bonney Lake pharmacy, dealing with my medications has become a nightmare. Multiple scripts for the same medication with no ability to clean up make navigating the refill section no simple task. The “can’t delivery to home due to distance” for one med but not others, makes no sense. Adding to this frustration now is a ridiculous increase in my diabetic medications. Telling me the medications have changed tiers does not assist me in anyway and when asked what they do cover “metformin” was the only other choice. Been there, done that one. Didn’t work. Maybe that’s why is covered. No thanks. The staff working there is just short of rude. Telling me you’re trying to help but offering no real solutions just wastes both our time.
The one plus is the pharmacist who calls to check on any new medication I have started. Knowledgeable, understanding and offers actual advice and possible alternatives.
The part that scares me the most….i work for this company with several degrees behind my name. If I find this challenging, what are our patients coping?
