Paratransit Services - Bremerton (WA)

1 /5 Jeff Rogers: I’d give no stars if possible. If you’re lucky enough to get them on the phone (my son’s doctor’s assistant got them twice) you’d be lucky if they cared about your actual needs. Both times it was relayed that my son needs a shuttle with harness support because it is a risk to travel with him. First time back in October; guy comes with another passenger in a compact car to take him, and I was forced to cancel due to safety reasons. Today I get a call for his rescheduled appointment and the driver tells me they are coming to pick him up in another compact vehicle! PTS has been made aware of my son’s needs and has made no effort to properly help with necessary assistance to his appointments. I am forced to cancel my son’s appointment again! Attached is the vehicle they attempted to pick him up in the first time.

5 /5 Teresa Greenway: Paratransit is amazing! Yes, we had trouble with the first call being on hold forever. But once you schedule a ride you dont ever have to call to schedule a ride again. You can do it online. I want to specifically mention Tammy, who is a huge help, kind, resourceful and gets things done. Whenever we have had an issue, sending them an email through their website gets you a response the same day, especially is your issue is an important one. Thank you Paratransit for being there for us and having awesome drivers!! Every ride weve had, the drivers were exceptionally wonderful!!

1 /5 A J: I was on hold with paratransit for 6 hours yesterday, until they closed at 5pm. I called back at 8am this morning. (as soon as they "opened"). An automated recording says "due to heavy call volume, Paratransit cannot be reached, try again later". This is as far as youll get. You will get that same message for the rest of the day. There is nobody that will pick up the phone. There is no option to leave a message. The ride to your doctors appointment (that you are counting on) will not happen. Be prepared to cancel your doctors appointment at the very last minute. If it was possible to leave less than 1 star, I would. This company literally, puts your life at risk. Total nightmare.

1 /5 Dianna Bringman: How is anyone who is very disabled suppose to use this service? Over TWO HOURS before they answer your call? Then after you sign up on the phone, they forget to ask you an important question so they call you back hours later when you’re sleeping so you miss the call and have to call them back. ——- An hour and a half hour later the call drops and I’m done. I try calling back and pressing the cancel reservation button instead but after waiting a good 10 minutes I decided it just wasn’t worth it. Hence, I completely missed my doctor appointment for my breathing and heart. This is the same reason my granddaughter missed her appointment at children’s hospital. Apparently the state is just too busy paying the higher-ups to actually hire enough people to do the job they’re asked to do. I was told that the government is cutting back because they’re culling the population. At first I thought that was nuts, now —- the more I’ve lived the more I’m seeing this can’t be a coincidence. Not to worry. We old folks helping to raise grandkids will be gone soon. The tragedy is the children left behind.

1 /5 Ayden Ryken: Scheduled my wifes pick up, for tomorrow (10/09/24) and when they called to confirm they instead cancelled the trip and told my wife too bad, should have scheduled sooner, when the previous week she had tried to schedule 3 different times with their site malfunctioning. On top of this, when she was supposed to be transported home from the hospital, they scheduled her for a 12 noon pick up and didnt get to her til 2-3pm. Paratransits customer service is nigh on non-existent. They dont deserve a contract with anyone!