The Best 12 MEDICAL SERVICES near Port Orchard, WA (Part 3)

E H Dr Frandsen (and his assistant Carla (sp?) and the staff) truly care. Period. A family of 3 and we wouldnt go anywhere else on the peninsula for myself, my wife, or our 5 year old daughter. With many allergies, food issues, medication needs, physical set backs (genetic and motorcycle crash related), mental queries, etc etc etc... there are too many things to keep track of. The staff keeps organized, Dr. Frandsen shows compassion and skillful knowledge, and the whole experience is sanitary, careful, unrushed, and honestly what a family pracrice should be striving to create. (He has had more scalpuls in me than I care to admit... Checking this, removing that...) 5 stars through and through. Next time you or a family member need honest care- this practice is the cornerstone of care.

Jessica Catalano Dr. Frandsen, Carla Walter, and their team are the best in the county hands down. They go above and beyond for their patients. This team really listens to you and will find a way to make sure you are taken care of. We have never had any problems whatsoever in the last 4 years that we have been going to see them. And they will even fit you in if you need to be seen right away because you are very sick. They treat our family with respect and truly offer a high quality standard of care. This team also has a very diverse range of skill sets which makes them very knowledgeable in a lot of areas. Even with the progression of COVID-19, the telehealth appointments also reflect their high quality of care. Even when my daughter had a horrendous cough/cold, they were able to give me the right guidence on how to take care of her and make her feel more comfortable. They also offered support in case she got worse and what steps to take. Thankfully, I followed everything they said to me on the telehealth call and she got better quickly. I am very thankful for this team and give them a high recommendation!

Jerry Billings It saddens me to write a negative review for this office but I am so entirely frustrated with having to interact with Kelly from the front office. She is rude and condescending 90% of the time I talk to her. My family also have used this clinic for years and I was not surprised when every member of my family I talked about this with told me that she was rude to them also and disliked the way she treated them. I am at my end with this place and am looking for a new doctor because of Kelly. I wish there was a way to bypass her because Dr Hamm and Dr Eppel are nice and well knowledgeable.

Stephanie Rhodes Dr. Eppel has been my doctor for almost 10 years and he is the most caring and knowledgable doctor I have ever had!

Kevin Wyble I came in the other day to have my glasses adjusted and they weren’t bad, but I returned two days later to adjust them further and the same employee said that was as far as they would go, which I knew was inaccurate. I went to lens crafters and they fixed them in 30 seconds with a smile. I’ll be going to lens crafters from now on for my glasses.

B Kyle (KevlarWagon) This is the worst place in Kitsap to attempt to order glasses through. Posted hours have been consistently innaccurate for years, now.. youll even get calls that an order is ready for pickup, only for them to close the office an hour later, with no notice. While it SHOULD BE more convenient having somewhere close to home to order through, its almost always an inconvenience since the phones are non-responsive, and operating hours are set on the fly. Any time saved or convenience found in the ordering process is quickly erased when you are continuously unable to pick up your glasses due to the flaky nature of this office. At the end of the day, its just work for them... theres no priority in getting the patient their glasses, so dont expect them to share or even understand your concerns. Also, this was an issue prior to COVID, even though the appointment-only nature throughout the pandemic has afforded a convenient excuse for this behavior. Shop anywhere else.

Arian Ive had to go for back, to back, to back appointments and have had a wonderful experience each time! Dr. Xuan Duong is an amazing dentist and took such good care of me each time. She made sure I was comfortable the whole time, went through the procedure and what to expect before, during, and after very time. The staff is very friendly and do what they can to get me seen in as timely of a manner that is plausible for them. This is the best clinic I have been to in Kitsap county, and I appreciate that they take state insurance!

Jazzmyn Nordstrom Update: The tooth I was in the emergency appointment for months for (that they said could wait and then proceeded to cancel multiple times on me for) broke in half. I was in so much pain and was now abroad. The dentist in this country was able to see me within two days and were so helpful. I had to have most of the tooth removed and a filling and crown placed. This could’ve been prevented had I had proper care when I needed it. . . I have been trying to get seen for almost a year. I got an emergency appointment a few months back because I told them I’m in a lot of pain. After waiting months for my emergency appointment, the dentist spent less than 10 seconds in my mouth before telling me I’ll be fine until an actual appointment. For reference I have a LOT of cavities (perks of growing up poor) and I’ve been trying to get them all worked on so I won’t be in pain anymore. They have cancelled, rescheduled, cancelled, rescheduled, etc ever since and I haven’t been seen since. The last time they cancelled was a few days before my appointment. I can’t afford to go elsewhere and despite brushing and flossing everyday, my cavities are growing it’s been awful. My other two critiques. The dentist shamed me for my teeth despite not knowing I didn’t have the resources until these past few years to take care of them properly. And I don’t mean telling me bluntly what’s going on with my teeth, I mean actively making me feel bad for it by telling me I wouldn’t be sitting in her chair if I would just brush my teeth (again… I do everyday). And the other additional issue was a woman I kept getting when calling to set up an appointment. She was nice but she would mess up the appointment and end up calling me back multiple times in the following days to fix her error. This alone wouldn’t be the worst, but she also would talk to me about her personal life and the phone calls would end up upwards of 30 minutes entirely because of that. I just found a new cavity and I’m heartbroken that I’ve had this much trouble with something that’s this painful. I just want my teeth to be as healthy as they can be and this experience has been so exhausting..

W C I have been going to Virginia Mason on Bainbridge Island. The Doctors, PACs and Nurses have always been professional, caring and value added to my wellness plans. The only issues I experienced in the past is with the front.checkin desk. It is hit or miss with who checks you in and their individual demeanors; some are not.as pleasant as others and consistency could be improved. Overall, I appreciate the care revceived at VM Bainbridge and will continue to put my trust in their care.

Emelie Hodgin I’ve experienced nothing but trouble, over charged for things, long wait times. The staff is kind and, mostly great. I just can’t get into my primary care ever anymore, and I’m a recovering addict, when I NEED my doctor I need them. Doctor Tomberg is one of the best around but I guess that’s why it takes me 12 months to get any sort of appointment with him. I have to send multiple cries for help in the message portal to get anywhere at this point. I hope they figure something out. It hurts my heart to say but I want support, not to be treated as a number

Joseph Ho Brought my child here for a sleep study. Staff did not tell us ahead of time that parents had to stay with kid / teen the entire time, so did not know to bring stuff to spend the night. Did not tell us there was a co-pay until we were in the room. Techs just basically shrugged their shoulders and said that’s the day time staff’s problem. We can’t do anything. No bed for parents to sleep in despite the fact that parent is required to stay the whole night. Tech left other patient’s protected health information in our room. Building not sound proofed. Can hear other kids screaming, staff talking, laughing, wheeling carts around, equipment beeping, etc.

Tia Nesbit Talha ghias was great he provides everything i needed great customers services

Daniel Hallstrom PSA they treat this as an “emergency room” for billing. They charged me 1488.59 for getting some stitches. They were “nice” enough to give me a 698.20 discount since I have a high deductible health plan. Kinda crazy this is how much it costs for less than 30 minutes at an urgent care. There was no wait to get in. I guess I know why now

Amber S The family practitioner, Dr. Devitt, is truly invested in her patients. Both of my children are seen at this location and I am pleased with the care we have received, both with the provider as well as the helpful check-in staff. I havent used the urgent care to form an opinion at this time.

S Cleveland I attempted to establish care with McCord but Im having to find a new primary care provider now. Initially setting up care with him took 4 months and he refused to address any of my issues during that visit. I had to set up a second appointment to even begin treatment for the issues discussed. During the second appointment he told me that none of the issues I was talking about were in his notes. I do not know what the first appointment was for if he wasnt going to listen to me. Still, nothing was addressed or resolved. I have since attempted to get an appointment, but the availability is over 6 months out. Not only is he not attentive to patients. He is not even accessible.

Mary P I see a lot of these reviews involve timing and tardiness, and other pleasantries. My elderly family members are punctual and respectful. The staff have been respectful. None of that matters if the Dr doesn’t do his job. McCord, plainly, does not work or problem solve for his pay. For an elderly female patient with dementia he barely addressed her, or touch her during a yearly visit. No stethoscope, no movement or pain assessments. How are you going to know what’s wrong and if she needs a referral? Huge weight loss in the other family member and he never even checked his thyroid after 1.5 years of weight loss. Mr McCord is only good for referrals to other doctors. When we got denied for a treatment, the staff did not call to tell us insurance denied it, requiring us to call multiple times to follow up. Recently a PA has been working with the team and he is very helpful. Thorough and careful to listen. I don’t know his name, sorry my friend. I appreciate the care provided by this professional, even if it’s just in the background.

Jarek Vance Would love to be able to just talk to someone to schedule an appointment. Cant even do that here apparently, they must have too many people, healthcare is a joke in america.

Sue Ellen White I was a patient at this clinic for two years, but would not recommend them as practitioners. The doctor talked me into a medicine but did not inform me adequately of the risks, rather focused on the benefits. Now I am faced with possible life-long adverse consequences and when I went to get the records to take to the specialist, the person who obtained those records did not give me all the records, skewing the treatment plan. When I questioned, from my memory the treatments, she insisted that I was wrong. I went home and checked with my insurance claims and the Doctors Clinic was wrong. I had more treatments than the records person stated. This was vital information for the specialist and his assessment of my risk. This clinic is not worth your trust.

Jeff Rogers I’d give no stars if possible. If you’re lucky enough to get them on the phone (my son’s doctor’s assistant got them twice) you’d be lucky if they cared about your actual needs. Both times it was relayed that my son needs a shuttle with harness support because it is a risk to travel with him. First time back in October; guy comes with another passenger in a compact car to take him, and I was forced to cancel due to safety reasons. Today I get a call for his rescheduled appointment and the driver tells me they are coming to pick him up in another compact vehicle! PTS has been made aware of my son’s needs and has made no effort to properly help with necessary assistance to his appointments. I am forced to cancel my son’s appointment again! Attached is the vehicle they attempted to pick him up in the first time.

Teresa Greenway Paratransit is amazing! Yes, we had trouble with the first call being on hold forever. But once you schedule a ride you dont ever have to call to schedule a ride again. You can do it online. I want to specifically mention Tammy, who is a huge help, kind, resourceful and gets things done. Whenever we have had an issue, sending them an email through their website gets you a response the same day, especially is your issue is an important one. Thank you Paratransit for being there for us and having awesome drivers!! Every ride weve had, the drivers were exceptionally wonderful!!