The Best 6 MEDICAL SERVICES near Cheney, WA (Part 3)

Jaydra Cope Dr. Kelly is knowledgeable, kind and listens to her patients. I feel like we work together to meet my healthcare needs and she genuinely considers my input about my health. Sometimes we 100% agree, sometimes not, but I trust her to help me make the best health decisions for myself. Ones that are backed by science, research and practice.

Payton Paladino Joke of a doctors office. Doctor was completely unknowledgeable and harassed the entire time. Wanted to talk about everything but the reason i was there. Heard very inappropriate conversations between the other nurses sitting at their desks while waiting an hour to be seen by a doctor with an appointment. Absolutely ridiculous. Left with no answers and wasted my time.

Tanya Mercier My mom was scheduled to be seen in the Valley location on Thursday 12/12/24 but did not get to be seen because of incompetent treatment by staff at both the Valley and Spokane locations. My mom is 77 years old with dementia and numerous other health conditions.  She is still very independent but relies on medical transportation to get to and from her home to medical appointments.  She also lives in a very rural area and on a good weather day getting to Spokane can take an hour and to the Spokane Valley at least 1.5 hours.  There is a lot of coordination that goes into ensuring she can get to the various medical appointments. For the 12/12/24 appointment, my mom arrived early to the Valley location and when she checked in she was told that she did not have an appointment there but rather at the Spokane location.  Luckily the transport driver was able to get her back to the Spokane location in time for an appointment there but when she checked in she was again told that she did not have an appointment in that location.  It took staff 30 minutes to figure out what the problem was but discovered too late that the appointment was actually at the Valley location.  Needless to say, my mom did not get to see a doctor that she had waited months to see.  Then the staff rescheduled the appointment for the following week but for 7am, telling my mom that was the only appointment available for months.  With the help of the medical transport staff, the appointment was rescheduled although it was not clear if the transport staff was actually going to be able to get my mom to the new appointment. Once I found out about what happened, I called Spokane Digestive and requested/demanded that the Office Manager call me back so the appointment could be rescheduled for a time that was actually feasible for my mom to get to.  No one bothered to call me back, so on Monday 12/16 I called the appointment scheduler and explained the situation and they were eventually able to get my mom an appointment for later this week in the afternoon. It is concerning the indifference that office staff express toward the people they are supposed to be serving.  My mother was treated as though she had done something wrong. As well, staff seem to have little regard for the reality that people cannot just pivot and make due with whatever resolution they haphazardly cobble together.

D D They need to work on their scheduling in all departments and offices. Return call protocol. Also, proper verbiage when annotations are noted in patient files regarding their past and present information, treatment, etc.

Mattheous Master My appointment was at 4:20pm God forbid you are late but you can sit there and wait over 20 minutes to be called for the appointment at 4:20pm. They have no regard for peoples times. If they were running this late they should inform the patient but they don’t care at all and they will make you wait for them until they are ready to see you. Worse place ever

Милена Ларина Great staff except for the "doctor" Bogdan Chaban. I made an appointment to get a referral to a specialist, he said that they would call me with a referral in a few days, its been silence for almost 2 months. I called myself, it turned out that there was no referral to the doctor. Its disgusting!

Snake Plissken "CHAS Health, what happened to you? You used to be cool." I had previous experiences at this clinic before the pandemic that were very positive but if you only read up to this line PLEASE believe the other negative reviews already posted about CHAS Southgate Clinic. And that is because CHAS Southgate Medical Clinic sucks. They suck on ice. The frontline staff and the people working their phone lines must be treated and paid poorly by the management because they sure act like it; however, I dont want to blame the employees too quickly when I think the blame should truly be laid at the feet of management. All the same, to anyone who is going to engage with CHAS... BEWARE! You will encounter casual, burnt-out indifference and apathy with everyone who works there.

Cheryl J I love CHAS! They have a pharmacy, doctors and people who help with finances. They take most insurances and my doctor was super nice. Every experience Ive had with chas is positive. The nurse practitioners are amazing. My biggest bill was $50 and they provide a lot of services. When I learned they do homeless outreach and heard other patients speaking different languages in the waiting area, I was sold. Im going back!

Zebadiah Clark Went in for a simple cold- have insurance, have money, have a valid identity. They would not provide medical services without signing very disturbing and highly unnecessary disclosure agreements. Went downtown to an urgent care and did a walkin appointment with no issues. Read the Chas privacy policy, read all terms of service, there are many- I am glad I read them and decided to go elsewhere.

Dawn Anaya I was told by my emergency room doctor that my doctor at the CHAS clinic caused my severe heart condition. After returning home from the emergency room I called CHAZ for 3 weeks straight being told every day that they would call me back by the end of the day. Then I decided to go to the dental side of Chaz and refresh a dental referral and asked for an antibiotic so nothing further would happen to my heart. Heart problems and dental problems do not go well together. So two days after the appointment I called them and asked why they didnt call in the antibiotic and I was told that I had to make an appointment sit in the chair and ask for the antibiotic again even though I had just done it three to four days prior to talking to them. So I definitely feel like they just like to Bill insurance and could care less about the people behind the insurance that they are billing. They have still not called me back to this day. I did talk to Laura AKA higher up. She had such tone and attitude in her voice , she treated me like I was the bad guy. I asked her to talk to her supervisor and she claimed that her supervisor has no phone number. So I would not let her off of the phone and finally a lady did talk to me. I also sensed tone from her and they did not care that anything had happened to my heart. Not one person in the whole entire CHAS clinic for the 3-week period that I called them and explained my situation said they were sorry. If this doesnt scream Red flag warning to people in the world well then nothing will. I have since filed a complaint through the state and I am trying to find an attorney to take on this case. I now understand why people make big signs and stand outside of businesses screaming and yelling. Thank you for nothing CHAZ clinic you guys suck and should be ashamed of yourselves. I was in the healthcare field for almost 20 years and I treated every client like they were my mother. What has happened to you guys?