Trios Care Center Chavallo - Kennewick (WA)

1 /5 Makayla Lee: They Cancelled my appointment day I made it (over a month ago) they claim they called me and left a voicemail but I show NO record of either. They told me that doctor I made an appointment with is leaving next month and that I fudged up by not calling and should not have scheduled it on THIER website. I’m a first time mom and the receptionist/ whoever answered the phone was extremely rude. The doctor is STILL on the website able to be chosen for appointments AND to pick as a PCP.

1 /5 Cassidy Vaughn: Went for 2 different childrens appts. They messed up and didnt schedule them back to back so they made our children suffer just sitting 2 hours in a doctors exam room to be told they are healthy and to get necessary vaccines. Our 1 year old grew tired of being pent up in the exam room and we were left over 30 minutes with no doctor or check-in. I felt like they made us wait longer after hearing our 1 year old start to become restless.

1 /5 Erika: This place is awful with scheduling. I had taken my newborn to this location about 3 times and 2 out of those 3 appointments were cancelled last minute by the clinic. I called to see if there was any way my son could be seen by another provider while mine was out for 2 weeks. Trina or what ever her name is said they don’t do that and wouldn’t stop interrupting me the whole time I was on the phone with her. She gave way too much attitude and was rude as hell. She wouldn’t even let me talk to the manager after I asked about 3 times because the front staff is required to take all messages for management. Dr Gavino was so sweet however due to the horrible staff who was unwilling to work with me and my son, we have found a new provider. 0/0 would not recommend.

1 /5 Erica Alfaro: This facility needs to work on their scheduling more!! My two toddlers have been seeing Dr. Gwen Gavino since newborns. Ive had enough with their scheduling! For my kids yearly checkups, I literally get scheduled 4-6 months after my kids turn their new age. Ive shrugged it off my shoulders for 2 years & i finally said that is not right. My toddlers should not be seen 6 months- 1 year after their new age cause the staff or doctor is so booked for a whole year!! Their scheduling is ridiculous.

1 /5 Kristina Babiy: I scheduled an appointment for my son over a month ago with Dr John Winkelman. When setting up they confirmed he took new patients. An HOUR before the appointment I received a call that he’s not taking new patients. Then asked me whether I’m willing to do vaccinations. According to my answer they denied me care.