1 /5 Ingrid Hsu: The doctor and staff are mostly nice, but the billing system is awful, and they tried to get your money as much as possible. Most of the time, doctors and staff wont mention how much the price to you frankly. Their online estimation is also limited and not accurate at all. I have been a patient with them 7 years because of the big name, but I am so sick of their pricing and billing system. The billing department, most of them are not here to help, they will just repeat some official reasons and get all the money from you, and you need to argue the coding between them and the insurance company. This time really makes me upset enough to leave this review. I got cold for several days and lost my voice, but I have something important coming soon and need to use the voice, also I am not very sure I got infection by bacteria because I have strong color sputum. I decided to try their telecom system. You cannot choose the doctor you want, and probably they will give you NP as your doctor. The NP who help me was nice but just told me to rest mostly, no prescription. Her cute black cat was running in front of the screen, and later I feel it must laughed at my stupid to make a visit for this stupid situation, so they can charge me so easily. I was disappointed but tried to accept the truth. We only talked for 5 min. I asked the billing department to give me the bill, and when I saw the bill, I almost faint, and my sick got worse. It is billed for 20 min and $273.40! I tired to talk to the billing system via My chart almost the whole day, every time they have different people (7 people) with different answers, but basically, they all insisted they charged me ACCURATELY, and they ignore I mentioned I felt this is immoral. I asked for someone who can really discuss the service as the price I should pay to reply me, but no one is a supervisor. They said they can ask a supervisor to call me, but hey! I told them I am sick now and I lost my voice, come on! They mentioned if I want to dispute anything, I need to wait 1-2 months and then contact them and then argued and then waited their decision. I have done this before several time, via the phone, some staff are really impatience and rude. If lucky it takes 3 months, if no, it might take 1 year when you almost forget about it. The process will make you feel super depressed. I understand hospital also needs to make money, and I am willing to pay if I received some useful treatment, but not for the useless, disrespectful service, especially I hate people who worked for medical but not putting themselves in patients shoes. Finally, seriously, UW, you have so many primary care centers, but the prices are not normal hard working people can afford it because it is exaggerated high, and all the processes take super super long.
