Valley Medical Center - Renton (WA)

5 /5 Ala.: My wife had an excellent experience at Labor Center. The staff was not only professional and compassionate but also respectful of my religious beliefs and practices throughout the process. They ensured all my preferences were honored, creating a comforting and supportive environment. The nurses and doctors provided exceptional care, ensuring both mom and baby were comfortable and safe. The facility was clean, well-equipped. Highly recommend this center for a smooth and caring childbirth experience. Later on the ER room They were attentive to my son needs, and efficient in providing treatment. The facility was clean and well-organized, which made the entire process smooth and stress-free. I highly recommend this ER for anyone seeking prompt and high-quality medical care.

1 /5 star gurl: We had a family member that recently had a surgery here we appreciate the surgeon and the anesthesiologist along with the PA team however very disappointed with the nursing care we were on the 7th floor for post Orthopedic surgeries and our nurse Annika failed to provide thorough nursing care and lacked compassion. She was passive aggressive and unprofessional at times. No nursing assessments were done by either day shift or night shift nurses. And the standard of care just seemed very low did not feel like my family member was given the care that they needed after surgery. Did not feel like family member care needs were met again appreciate the surgical team but very disappointed in the nurses. The night shift nurse didnt even know where the operation happened. Also was relying on family member for skin assessment when that could have been done by the nurse herself. Also notice lack of proper hand hygiene and IVs were not being flushed

3 /5 Annie: I want to give 5 stars for the great nurses and doctors whom have helped me here, but there is a problem sometimes with understanding my allergy. In the triage before being sent back, I explained as I sat down that I have a severe alcohol sensitivity. Please don’t use alcohol based products near me. If it is used near me and I inhale the vapor, my tongue and throat can swell shut. I have an epi pen for it, but have to avoid being near alcohol based vapors. The man nodded and then proceeded to pump hand sanitizer into his hands and then reach for my wrist. WTH?! I was there because of rebound swelling in the back of my throat after a previous exposure. He wasn’t really listening and even as I explained it again, it didn’t register. It has happened other times, despite the hospital putting signs on my door and once, when I fell asleep, someone used alcohol based products in the room, so I woke up choking and with my heart beating like crazy. They had to stop my iron infusion and give me IV Benadryl and other stuff. The staff is really great, but maybe there needs to be more education around weird allergies. I will be having surgery there later this year and to be honest, I am afraid it will happen again when I cannot communicate or protect myself and potentially be the end of me. 5 stars for kindness, just taking 2 off because this shouldn’t happen.

1 /5 Heavenini seumae-Hayes: Would not recommend, the night staff shouldn’t even be working the ER, all night all that I’ve heard was them talking and gossiping, they talked so much that I had to walk out the room to ask for pillows and blankets, because obviously common sense was not kicking in for these people. A hospital is suppose to make you feel safe, and welcomed no matter the situation. I in my honest opinion did not get that. I would rather you all go to Highline AKA St.MARY’S hospital. Atleast the healthcare workers over there show compassion and care to the patient and the patient’s family. And to add to it this was not the first time I’ve had problems with the night staff on the ER. This is the second time but now I know in a life or death situation I would not have anyone from VMC accommodate me due to the lack of everything I’ve seen thus far throughout the ER. Everywhere else in the hospital is okay, could be a little better but I’d rather be at vmc for an appointment or something that depend on them in the ER!

5 /5 Becka Temple: I had my baby here 23 years ago. I haven’t been back until last week because I moved out of the area. But last week my mom was admitted through the ER. Most Emergency Rooms are chaotic and the staff are totally frazzled. Here, they were welcoming and cheerful! Even security was great! We were there to get a visitors pass and the lady working that station was so patient, so understanding, and so kind. We had a lot of other family there and it was like playing hot potato juggling who’s back there and who’s not. I was really emotional about running into a family member that I stay away from, and with my mom being in serious condition I just needed to rant. I unexpectedly and embarrassingly ranted to her. But she listened to me with empathy. I quickly caught myself and apologized but she just smiled and said it was ok. I appreciate her being so approachable, even though I shouldn’t have involved her at all. Once I ranted, I was totally ok and over it. So visitors desk lady, thank you so much! The ER nurse was the absolute best. She was really good with my mom. She filled us in on everything we needed to know because my mom was in denial of the full story. (I have the legal right to know) The doctor back there was super cool. All in all her entire stay- a week and a half in the hospital- was just phenomenal. She had a doctor who was so dedicated to her patients that she went above and beyond to solve the puzzle and find out what was happening, and how to treat my mom. It was very serious, and she made sure that my mom had all the proper care to send her home stable with referrals. They did a ton of tests and imaging and she has the tools she needs now to proceed with outside care. I’m eternally grateful to everyone there.