Burlington - Federal Way (WA)

1 /5 Ketou Auxiliaire: Worse store the costume is rude I wil never buy anything from them again they need tag to return items when. I have my receipt this very steal people money

1 /5 Viral Thing: On *Wednesday, 10/08/2025*, I went into the *Burlington in Federal Way* by The Commons Mall, and the HORRIBLE experience I had there pushed me to write this review. First off, the store looks like a secondhand shop. Clothes are dirty, wrinkled, or even torn. Boxes are ripped open and taped back together. It’s honestly embarrassing for a store of this size and brand. I was there to do a *return and exchange*, and luckily I found what I needed. But when I got to the front, the checkout line was ridiculously long — as usual. And let’s not even talk about the service. There were *only two cashiers*, and one of them seemed more interested in chatting with her coworkers about personal stuff than actually helping customers. At one point, she even walked away from her register to talk to the so-called “security guard” by the door. Who does that? After waiting in line for about *20 minutes* (I can only imagine how bad it gets during the holidays), it was finally my turn. The cashier acted like I was bothering her by being there. Her attitude and lack of professionalism were beyond frustrating. Meanwhile, the “security guard” kept distracting the cashiers with personal conversations instead of paying attention to what was happening in the store. When I finally finished paying and started to leave, the same security guard — who literally watched me check out — stopped me and demanded to see my receipt. I told her she saw me pay, but she said she didn’t care. She was so focused on checking receipts that she didn’t even realize she was looking at my *return receipt* instead of my *purchase receipt*. How does someone that inattentive even get hired for that job? Burlington, you are definitely *not Costco*, and if you’re going to make customers stop for receipt checks, the least you could do is make sure your checkout lines move faster. Nobody has time to stand around in line forever just to be treated poorly at the end. At this point, I’m completely done with Burlington. Between the poor service, messy store, and unprofessional staff, I will never set foot in one again. And believe me, I’ll be sharing this experience with my friends, family, and coworkers. If this is how Burlington continues to operate, I wouldn’t be surprised if your holiday sales take a serious hit — you can’t treat customers like garbage and expect them to keep coming back.

1 /5 KandL: Horrible store. Horrible experiences. I have been here a few times since moving in the area, and each time the employees are rude, follow me around, with or without my kids, and they dont even ask questions or anything ; just stare. The store is always messy too. The cashiers talk crap loudly while yelling at each other about personal nonsense. The cart locked on me after I paid, so I left it in the middle of the entrance. This store needs major help.

4 /5 KIM brown: Huge. A little of everything like a old time 5 and dime store. Cashing out a bit slow was a long line.

1 /5 Ailene Jackson: Awful. First, when you walk in they take your picture without your consent. Then while your shopping employees just keep popping up down every Isle your in making believe their putting things away just to watch you. Crazy! The experience is just awful and I dont like being treated like a thief. There is hardly any items to choose from. All the good items get bought up over weekend always. Young security guys watch you while you stand in line to pay for your items, like their in charge and your suppose to be scare, NOT!! I even brought this matter up to cashier and she doidnt deny it, she just said yeah, we get a lot of theft so they treat customers this way. Terrible place to shop. I wont be back!!!!!!!!!!!!