LOFT - Olympia (WA)

5 /5 Cheyenne Franco: My first experience in a LOFT store. MaryAnn went above and beyond! I was shopping for an outfit for a very important interview. I went in thinking I knew what I wanted, only to be faced with dread. I shyly asked for her assistance and she went above and beyond to help curate an outfit that suited me, but also made me feel confident and comfortable. This experience alone will have me returning for all of my professional attire needs. Thank you so much, Maryann!

2 /5 Amy T: I second or third the ew feeling. The employees here are not working at Gucci this is Loft and wow they are simultaneously snarky and pushy. Immediately pounce on you and want to know exactly what youre looking for. Sometimes Im just looking because I genuinely like the style. Then youll say something and theyll immediately show you things that arent really that. Or switch and say we dont have that size but we can order it. The moment you pick something up they want your name and to start a dressing room. Ive had to tell them twice I wasnt trying anything on today. One even asked if they wanted me to hold anything at the register and gave me possible shoplifting vibes All I want is to be left alone to browse and daydream and find a gem or two to add my capsule wardrobe. Sometimes its best just go online and leave this store this weird pushy vibe. You arent Saks guys this is mall store.

1 /5 Megan LaBahn: Ew. The atmosphere was enough to give me anxiety and almost turn around and walk out, but I continued shopping because I have an important job interview coming up. I literally felt like Julie Roberts in Pretty Woman. The two older employees were very pushy and snarky in their comments and facial expressions. I’ve worked in retail for 20+ years and never would have expected such snobbery in Olympia. I will make it a point to avoid this store in the future.

5 /5 Aunt Kelley: Great customer service. Also pleasantly surprised at the high number of employees there. Assuming The Loft takes care of them. Especially in these times when employees are scarce at restaurants and such.

4 /5 Buddy: Stopped here for my wife to do some shopping. The whole store was 40% off and the staff went way out of their way to be helpful which was nice. They clearly are required to push a store credit card VERY hard which is unfortunate. It soured an otherwise lovely shopping experience.