Dori Z. Rhynalds I hardly ever leave reviews unless someone is exceptionally good or bad. In this case, it’s the latter. After great experience with Cyndy, who referred me to Cassandra due to wanting extensions, I had eventually a really disturbing situation with the owner Cassandra who admitted that the extensions she used on me were defective and faulty. (Her words not mine.) She said she would get them replaced by manufacturer. She later comes back to me and says the manufacturer will not replace them. She gave me several reasons why- but all but one were totally inapplicable and invalid and the one reason that had validity did not explain the severity of the problem at all . She did not work on my behalf to resolve this despite her admitting it was a product problem. didn’t try to work on my behalf to resolve this amicably.
I went back to get the product back to try to resolve on my own. She sent her husband to give me back the product- and he literally mocked me and was incredible rude. His behavior was that of a petulant 15 year old. (Life too too short to deal with drama like this.) He acted as if he knew details of my situation- which he didn’t. Statements made to be were off base- and incorrect. His behaviors was deplorable for anyone to ever treat any client. (I’ve never been treated that way my entire life. )
Please also note she was “bait and switch” on the requirements/ cost/ upkeep for hair extensions- she presented one plan up front and then changed the frequency of needs once we got going, increasing costs sharply. I’ve had extensions from others, it’s never been like this. Regardless of the core problem, which might have been fixable with good customer service, it was the poor response/ behavior etc is what makes this interaction and situation with this business totally unacceptable. When you have a problem, you want a business to try to be reasonable with you, not stick it to you. Which is what she did. For all I know, she didn’t put them in correctly. But we never got to resolve due to the horrific response.
Meanwhile, she left me in a lurch prior to a major event with my hair looking terrible due to the extensions issues. A good business personal doesn’t leave a client hanging - and treated poorly. The unprofessionalism here is notable and disturbing.
Finally, as a more minor side note, Cassandra is constantly late for appointments which is frustrating and unprofessional. (She is often not even there yet during appointment time.) I am not the only one who knows about and noticed this. Its pretty disrespectful of a client’s time to not be on time or prepared for appointments.
So, be cautious. If things go fine it might be fine. But, if things go wrong (which can happen with hair), don’t expect her to stand by her word, her work, her products etc and do not expect to be treated in a professional manner.
1 /5
Jana Jondahl Cassandra has been cutting and coloring/highlights my hair now for over 2 years. We moved to the area and its honestly kind of intimidating to trust people with your hair. I feel very lucky!
My hair was brittle and had been falling out (probably due to stress and age). She recommended the Aveda product line which Ive used exclusively now for 2 years. I just left there today and I knew she would be so excited to see the results because my hair is in the best shape its ever been. I attribute that to the quality products she uses but more importantly, her professional application to my hair in particular. Her skill set is something that is earned over time and again, I just feel grateful that I found her.
Shes very fun to chat with, the salon is beautiful, she is punctual and accommodating.
Lastly I feel like her pricing is appropriate for the quality received.
Basically, nobody else is touching my hair ;)
5 /5
Hunter Knox Cyndy is the best stylist in Tri-Cities! If you have curly hair and want highlights, you will find no one better. The salon is comfortable and always clean.
5 /5
heather fuller-jones Cassandra has done my hair since I moved to the area two years ago. My hair has never been in Such good conditions. She has done a variety of services for me, including color and hair extensions. She is completely up fromt and honest about the maintenance, upkeep and cost of this luxury service. I have had terrible experiences in the past and was apprehensive of extensions again. However, Cassandra’s care and professionalism proved that I had no reason to worry. I highly recommend Cassandra and Salon Chic to anyone in the Eastern Washington area
5 /5
Jacqueline DeHart Cassandra has given me beautiful haircuts ever since I moved to South Richland area. Her salon is convenient to get to, it is clean and relaxing. She gives a great shampoo and her fellow stylists are always kind and friendly when I enter. I highly recommend her to everyone looking for a stylist! She has a lot of experience.
5 /5
